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Verizon Cloud - Desktop App - Recover Files

2026-10-22 14:59:38.834

Verizon Cloud - Desktop App - Recover Files

Here's how to restore files using Backtrack File Restore tool via the Verizon Cloud desktop app.
Backtrack is a tool that lets you restore all your files from a specific day in the past 30 days. It protects your files so they can be:
  • Recovered after a virus, ransomware, or other malware attack that infected or deleted your files.
  • Restored if they accidentally got corrupted or lost.
  • Accessed to get a historical version of your files.
  • Before performing the steps below, ensure Verizon Cloud Desktop app has been set up.
  • Only the Verizon Cloud Unlimited storage plans support restoring content via Backtrack File Restore.
    To review or upgrade your Verizon Cloud storage option, refer to View Storage Meter / Upgrade Memory.
  • Backtrack File Restore replaces the existing data by restoring the version that existed at the end of the selected date.
    To preserve files that may be deleted during the backtrack (e.g., backed up after the date being selected, etc.), refer to Download Media.
  • Backtrack File Restore can't:
    • Recover permanently deleted files or versions (e.g., files emptied from Trash, etc.).
    • Be initiated from the website or the mobile app.
    • Recover file versions beyond 30 days.
  1. If ransomware is suspected:
    1. Sign out of Verizon Cloud on every device (e.g., phone, tablet, desktop, etc.).
      Refer to the following for assistance:
    2. On each device, delete all the impacted folders that Verizon Cloud is backing up.
    3. Make sure that every device is cleaned of the ransomware and any other infected files.
  2. Open the Verizon Cloud desktop app using one of the following methods:
    • Click the
      Cloud icon
       Cloud icon in the system tray (lower-right, Windows) or menu bar (upper-right, Mac).
    • Search for
      Verizon Cloud
       in your application list.
  3. If necessary, sign in to the Verizon Cloud app on a desktop computer.
  4. Click the
    Menu icon
     Menu icon (upper-right) then click
    Backtrack
    .
  5. Click
    Get started
    .
  6. Select the device repository you want to backtrack then click
    Continue
    .
    If a repository is not appearing, it may not have been updated to Backtrack yet (it can sometimes take a few hours), so wait and try again later.
    Selected when black dot present.
  7. Select the desired date then click
    Continue
    .
    Use the graph to help pick the date. If you see a spike in changes that you don't recognize, choose an earlier date to backtrack.
    If a mass-deletion event occurred, select the day before the event.
    Selected when red dot present.
    Backtrack File Restore replaces the existing data by restoring the version that existed at the end of the selected date.
  8. Review the device and date then click
    Confirm
     to begin the backtrack process.
    Processing time varies and may take hours depending on files restored.
    Once backtrack begins it can't be canceled.
  9. After the process has finished, click
    Finish
     from the 'Backtrack complete' screen.
  10. Once completed, open and sign in to Verizon Cloud on the device you selected to begin the sync process.
    If necessary, re-install and sign in to Cloud using any of the following: