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My Verizon app - Manage Privacy Settings

2026-10-22 14:58:37.315

My Verizon app - Manage Privacy Settings

Here's how to manage Verizon Custom Experience and Location Services via the My Verizon app.

Privacy and Verizon Custom Experience

  • Ensure your app is up to date as the following steps apply to the most recent version.
    If you're not able to access the My Verizon app, you can also visit the My Verizon website to manage your account.
  • Changes to these items may take up to 15 minutes to appear on your account.
  • Available settings vary based on user type (e.g., Account Owner, Account Manager, Account Member).
  1. Open the
    My Verizon app
     My Verizon App icon.
  2. Tap the
    Account tab
     (at the bottom).
    If prompted, enter your password, fingerprint or Face ID.
  3. Tap
    Edit profile & settings
     (at the top).
  4. From the 'Preferences' section, tap
    Manage privacy settings
    .
  5. Tap
    Select
     below the mobile number you wish to update.
  6. Tap the applicable switch(es) to enable Switch on or disable Off icon any of the following:
    For more info, tap
    Tell me more
    .
    • Customer Proprietary Network Info
    • Business and Marketing Insights
    • Custom Experience
    • Custom Experience Plus
  7. If prompted, review the Terms and Conditions then tap
    Accept
     (at the bottom).
  8. To reset your Custom Experience data, tap
    Custom Experience Settings
     then review the info in the 'Reset for a fresh start section' and tap
    Reset
     (at the bottom).
  9. If desired, tap
    Identity Verification Settings
    , tap the switch to enable or disable then tap
    Done
    .
  10. If desired, tap
    Privacy policy
     to review details.
For additional info check out these Verizon Custom Experience programs FAQs.

Location Services

While Location Services are enabled:
  • Sends your device alerts about product offers when in the vicinity of a Verizon retail store.
  • Automatically checks you in for in-store pick up, appointments or workshops.
  • Allows you to use your device to scan and purchase accessories.
  • Ensure your app is up to date as the following steps apply to the most recent version.
  • The My Verizon app is only available for Android™ devices running 5.0 or higher and Apple® iOS devices running 11.0 or higher. For all other devices, visit the Verizon website to manage your account.
  • Changes to these items may take up to 15 minutes to appear on your account.
  • Available settings vary based on user type (e.g., Account Owner, Account Manager, Account Member).
  1. Open the
    My Verizon app
     My Verizon App icon.
  2. Tap the
    Account tab
     (at the bottom).
    If prompted, enter your password, fingerprint or Face ID.
  3. Tap
    Edit profile & settings
     (at the top).
  4. From the 'Preferences' section, tap
    Manage privacy settings
    .
  5. Tap
    Select
     below the mobile number you wish to update.
  6. Tap
    Location services
    .
  7. From the Status section near the top of the page, view your status (enabled or disabled).
  8. View the in-app instructions to adjust your status and update your location services settings.
  9. Tap
    Done
    .