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My Verizon app - Manage Security Settings

2026-10-22 14:58:42.507

My Verizon app - Manage Security Settings

Here's how to manage your Security Question, Voicemail Password and Account PIN via the My Verizon app.
  • Ensure your app is up to date as the following steps apply to the most recent version.
    If you're not able to access the My Verizon app, you can also visit the My Verizon website to manage your account.
  • Changes to these items may take up to 15 minutes to appear on your account.
  • Available settings vary based on user type (e.g., Account Owner, Account Manager, Account Member).
  1. Open the
    My Verizon app
     My Verizon App icon.
  2. Tap the
    Account tab
     (at the bottom).
    If prompted, enter your password, fingerprint or Face ID.
  3. Tap
    Edit profile & settings
     (at the top).
  4. From the 'Security' section, do any of the following:
    • To change your security question:
      1. Tap
        Manage security question
        .
      2. From the 'Want to switch questions?' screen, tap the
        dropdown icon
         Drop down arrow(to the right of the listed question) then select a question.
      3. Tap the
        Answer field
         to enter your response to the selected question then tap
        Update
         (at the bottom).
    • To change your voicemail password:
      1. Tap
        Manage voicemail password
        .
      2. Tap the following fields to enter the appropriate info:
        • Enter new password
        • Confirm new password
      3. Tap
        Update
         (at the bottom).
    • To change your account PIN:
      1. Tap
        Manage account PIN
        .
      2. Enter a 4-digit PIN then tap
        Next
        .
      3. Re-enter the 4-digit PIN then tap
        Next
      4. Tap
        Done
         (at the bottom).
For additional info check out these My Verizon app FAQs.