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Samsung Galaxy Z Flip5 - Activate / Set Up Device

Here's how to quickly set up your Galaxy Z Flip5.

If you need to transfer contacts and media from one device to another, follow these step-by-step instructions before activating your new Galaxy Z Flip5.

Your Galaxy Z Flip5:

will ship without a physical SIM card and is recommended to be activated with an eSIM (embedded SIM card).

If activating using eSIM, the device can be activated over the cellular network. If activation fails, connect to a Wi-Fi network and try again.

can activate cellular service using an eSIM or physical SIM.

If performing first time (out-of-the-box) setup and a physical SIM card is preferred, ensure:

you're in a Verizon coverage area.

a 5G SIM card is inserted then select the SIM as the default cellular data number after setup is complete.

To avoid potential activation / service issues, don't insert a 4G SIM card.

For info on prepaid service activation, refer to Set up Verizon Prepaid Service.

Depending on the options selected, some steps may not appear or may appear in a different order.

If powered off, press and hold the

Power button

(right edge; below the Volume buttons) until the Samsung Galaxy screen appears then release.

Galaxy Z Flip5 devices don't have a pre-installed 5G SIM card and are recommended to be activated with an eSIM (embedded SIM card) on IMEI 2.

Select the appropriate language then tap

Start

To continue, select (check) the following then tap

Agree

(lower-right):

Review the info before continuing.

Tap

Agree to all (optional)

to select all.

Terms and conditions

Must be selected to continue.

Send Diagnostic data (optional)

From the 'Phone activation' screen, ensure the correct mobile number is listed then tap

This screen only appears if the device detects a physical SIM card, or if an eSIM profile was already present when the initial setup began (e.g., a factory data reset was performed but the previous eSIM wasn't deleted). It displays after step 7 if a physical SIM card is not present and an eSIM profile is ready for download.

From the 'Easy setup with another device' screen, select an option then follow the on-screen instructions.

Tap

Set up manually

to bypass this step.

From the 'Set up Wi-Fi' screen, select a network, enter the password when prompted then tap

Tap

Skip

to add Wi-Fi networks after setup is complete.

If activating using eSIM, a Wi-Fi network is required if activation fails over the cellular network.

Provided an eSIM profile is ready for download, the following screens appear while the eSIM is being downloaded:

This screen doesn't appear if using a physical SIM card or no eSIM is ready to download.

If activation fails at this step, connect to a Wi-Fi network and try again.

From the 'Copy apps & data' screen, select the preferred option:

Don't copy

If troubleshooting, choose this option and don't restore the device until all testing has been completed.

From the 'Google Sign in' screen, sign in to your existing Google™ account or create a new one.

Tap

Skip

to add your Google account after setup is complete.

Review the Google Terms of Service, Google Play Terms of Service, and Google Privacy Policy then tap

I agree

To review each document, tap the appropriate link then tap the

Close icon

(upper-left) to return to the previous screen.

If a Google account wasn't added in step 9, this screen doesn't appear.

From the 'Google services' screen, tap the applicable switch(es) to turn on Switch on

or off

then tap

(lower-right).

If necessary, swipe up to review additional services.

From the 'Protect your phone' screen, select a protection option then follow the on-screen prompts.

Tap

Skip

to add a screen lock or set up face or fingerprint recognition after setup is complete.

From the 'Access your Assistant with Hey Google' screen, tap

I agree

to set up Google Assistant.

Tap

Skip

to bypass this step.

If a Google account wasn't added in step 9, skip to step 15.

From the 'Access your Assistant without unlocking your phone' screen, tap

I agree

Tap

Skip

to bypass this step.

From the 'Verizon Services' screen, tap the applicable switch(es) to turn the available options (e.g., Location info, Apps info) on or off then tap

From the 'Verizon Cloud' screen, review the info then tap

Tap

Skip

to set up Verizon Cloud after setup is complete.

If the phone detects that a Cloud account already exists, tap

to restore data according to your Cloud account's settings.

From the 'Verizon Digital Secure' screen, review the info then tap

Tap

Skip

to change permissions after setup is complete.

From the 'Sign in to your Samsung account' screen, sign in to your existing account or create a new Samsung account.

To skip for now and add a Samsung account after setup is complete, tap

Forgot password or don't have an account?

then tap

Set up later in Settings

From the 'Samsung Services' screen, tap the applicable switch(es) to turn the available options on or off then tap

Agree

From the 'Choose your display mode' screen, select the preferred theme setting then tap

The display theme can be changed after setup is complete.

From the 'Taking care of your phone' screen, review the info then tap

The notes on this screen are important and will help you to prevent physical damage to your device.

Tap

Open My Verizon

to set up the My Verizon app.

Tap

Done

to exit the Setup Wizard and set up the My Verizon app later.

If an eSIM profile wasn't downloaded in step 7, the phone may display a prompt after setup is finished. If prompted, tap

Add eSIM

then follow the on-screen instructions to download your eSIM.