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Verizon Cloud - Desktop App - Manage Private Folder Content

2026-10-22 14:56:30.877

Verizon Cloud - Desktop App - Manage Private Folder Content

Here's how to move content to/from the Private Folder in the Verizon Cloud desktop app.

Add Files

  1. Open the Verizon Cloud desktop app using one of the following methods:
    • Click the
      Cloud icon
       Cloud icon in the system tray (lower-right, Windows) or menu bar (upper-right, Mac).
    • Search for
      Verizon Cloud
       in your application list.
  2. If necessary, click the
    Home icon
     Home icon.
  3. Click
    Library
     (on the left).
  4. Do any of the following:
    • To add from media categories:
      1. Select the desired category (e.g., Photos & videos, Documents, etc.).
      2. Click the
        Select icon
         Select icon (upper-right).
      3. Select the desired file(s).
        Selected when a checkmark appears.
      4. Click the
        Lock icon
         Lock icon (upper-right).
      5. Click
        Make Secure
         to confirm.
        Secure files will no longer be available in the regular Verizon Cloud categories.
    • To add files from within the Private Folder:
      1. Click
        Private Folder
        .
        Content already in Private Folder is displayed.
      2. Click the
        Add icon
         Add icon (upper-right).
      3. Click
        Upload
        .
      4. Select the desired file(s).
        Selected when a checkmark appears.
    • To add from Suggested Uploads:
      Only available when turned on in security settings.
      1. From the 'Suggested Uploads' section, click the suggested upload category (e.g., Passport, Driver's licenses, etc.).
      2. Select the desired file(s) then click
        Open
        .
        Selected when a checkmark appears.
      3. If prompted to create a new folder, click 'Yes' to create a subfolder within the Private Folder or 'No' to place the files in the root of the Private Folder.

Manage Media in Private Folder

  1. Open the Verizon Cloud desktop app using one of the following methods:
    • Click the
      Cloud icon
       Cloud icon in the system tray (lower-right, Windows) or menu bar (upper-right, Mac).
    • Search for
      Verizon Cloud
       in your application list.
  2. If necessary, click the
    Home icon
     Home icon.
  3. Click
    Library
     (on the left).
  4. Click
    Private Folder
    .
  5. Enter your 6-digit Private Folder PIN.
    If you've forgotten your PIN:
    1. Click
      Forgot PIN
       (upper-right).
    2. Enter the answers to your security questions then click
      SUBMIT
      .
  6. Click the
    Select icon
     Select icon (upper-right).
  7. Select the desired file(s).
    Selected when a checkmark appears.
  8. Do any of the following:
    • To create a new folder:
      1. Click the
        Add icon
         Add icon (upper-right).
      2. Click
        New Folder
        .
      3. Enter the desired folder name then click
        Save
        .
    • To move the selected file(s):
      1. Click the
        Move icon
         Move icon (upper-right).
      2. Select the desired location then click
        Done
        .
      3. Click
        Move
         to confirm.
    • To delete the selected file(s):
      1. Click the
        Delete icon
         Delete icon (upper-right).
      2. Review the notification then click
        Delete
         to confirm.