Verizon Cloud - Desktop App - Manage Private Folder Security Settings
Here's how to change the PIN and security questions for the Private Folder feature in the Verizon Cloud desktop app.
Only the 2 TB and Unlimited storage plans support content backup via the Cloud desktop app.
To make changes to your Verizon Cloud plan, refer to Add / Manage Verizon Cloud Subscription - My Verizon Website.
To perform the steps below, ensure the Private Folder feature is enabled.
- Open the Verizon Cloud desktop app using one of the following methods:
- Click theCloud icon
in the system tray (lower-right, Windows) or menu bar (upper-right, Mac).
- Search forVerizon Cloudin your application list.
- If necessary, click theHome icon
.
- ClickLibrary(on the left).
- ClickPrivate Folder.
- Enter your 6-digit Private Folder PIN.If you've forgotten your PIN:
- ClickForgot PIN(upper-right).
- Enter the answers to your security questions then clickSUBMIT.
- Click theSettings icon
(at the top) then do any of the following:
- To reset the 6-digit PIN:
- Click theDetails arrow
next to Reset PIN.
- Enter the answer to the security question(s) then clickSubmit.
- From the 'Choose your PIN' screen, enter a new 6-digit PIN.
- Re-enter your PIN to confirm then clickSubmit.
- To reset the security questions:
- Click theDetails arrownext to Reset Security Questions.
- Enter your 6-digit PIN.
- Under 'Question 1', choose a security question, enter the appropriate answer then clickNext.
- Repeat step 3 for the second and third security question fields.
- After entering the third security question, clickDonethen clickSubmit.
- Click theDisplay Suggested Upload switchto turn upload suggestions on
or off
.