Session Status

Due to inactivity, your session will end in approximately 2 minutes. Extend your session by clicking OK below.

Due to inactivity, your session has expired. Please sign in again to continue.

Care Smart app - Activate / Set Up Device - Apple Watch

2026-10-22 18:04:27.184

Care Smart app - Activate / Set Up Device - Apple Watch

Here's how to pair the Apple Watch with the Care Smart app to use Get Help.
  • Prior to activating your Care Smart watch, ensure:
    • the companion smartphone is connected to a cellular or Wi-Fi network.
    • all devices (Primary caregivers, Trusted Contacts, etc.) update the Care Smart app (Google Play™ Store or Apple® App Store® ).
    • there isn't a data, text or Caller ID block on either the Apple Watch or the smartphone.
In order to use Get Help with the Care Smart app:
  • Apple Watch must be set up with either Number Share mobile or a Standalone plan.
  • The Get Help - Caregiver Alerts feature must be added to the Verizon wireless postpaid account.
  • The Verizon smartphone will receive a notification to download the Care Smart app upon purchase of the feature (non-Verizon users can download the Care Smart app via the Apple® App Store® or Google Play™ Store).
    The Care Smart app is compatible with Android version 8 and above and Apple iOS version 9 or above.
  • The Account Owner or Account Manager must select the smartphone to receive the download instructions.
  • For more info, refer to the Setup Guide.
  1. Ensure the Care Smart watch is downloaded on the smartphone and Apple Watch.
  2. Create an account in the Care Smart app.
  3. Power the watch on by pressing and holding the side button until the Apple logo appears.
  4. Open the
    Care Smart app
     on the companion smartphone.
    If necessary, install the Care Smart app via the Play Store or App Store.
    If prompted, allow location permissions.

Care Smart Pairing with Number Share Mobile

  1. After Care Smart account creation, select the Apple Watch to pair.
    During account creation, the primary caregiver must select 'I will' in the who will wear the watch section.
  2. Enter the Apple Watch mobile number then tap
    Submit
    .
  3. From the 'Good to go' section, tap
    Done
    .
  4. Review the location and fall detection settings then tap
    Done
    .

Care Smart Pairing for Standalone Plan

  1. After Care Smart account creation, select the Apple Watch to pair.
    During account creation, the primary caregiver must select 'Someone else will' in the who will wear the watch section.
  2. Enter the Apple Watch mobile number then tap
    Submit
    .
  3. Install the Care Smart app on the Apple Watch.
  4. A verification code is sent to the Apple Watch.
  5. Enter the verification code in the Care Smart app on the primary caregiver's device then tap
    Submit
    .
  6. From the 'Good to go' section, tap
    Done
    .
  7. Review the location and fall detection settings then tap
    Done
    .

Watch Face Set Up

If prompted, allow location permissions.
  1. Once the Apple Watch is paired with the Care Smart app, tap
    Add Apple Watch Face
     from the Care Smart app on the Apple Watch.
    For more info on configuring the Apple Watch, including adding complications to the watch face, see this Apple article on how to customize the watch face.