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Apple iPhone 12 Pro / iPhone 12 Pro Max - Activate / Set Up Device

2026-10-22 18:10:17.888

Apple iPhone 12 Pro / iPhone 12 Pro Max - Activate / Set Up Device

Here's how to quickly set up your iPhone 12 Pro / iPhone 12 Pro Max.
If you need to transfer contacts and media from one device to another, follow these step-by-step instructions before activating your new Apple® iPhone® 12 Pro / iPhone 12 Pro Max.
To avoid potential issues, review the following:
  • Swapping the SIM card from your previous device may prevent your device from being correctly provisioned for Verizon's 5G network.
  • If the device has been set up with an incorrect Apple ID erase all content and settings.
If troubleshooting, don't restore the device until all testing has been completed.
  1. Using your previous iPhone:
    If you don't have a previous iPhone, proceed to step 2.
  2. With the pre-installed 5G SIM card inserted, press and hold the
    Power button
     (top-right edge) to power the new iPhone on.
    5G Devices purchased from Verizon include a pre-installed 5G SIM card. Don't remove this SIM card as it may prevent your device from being correctly provisioned for Verizon's 5G network.
    If you're only activating the eSIM in your iPhone 12, remove the pre-installed 5G SIM card to access Verizon's 5G network; 5G data connections are now supported in Dual SIM Dual Standby (DSDS) mode with iOS 14.5 or later.
    If this is an upgrade or your phone was not activated after purchase, refer to activate a new iPhone.
  3. Swipe up from the bottom of the screen to choose a language then tap the country or region.
  4. From the Appearance screen select one of the following then tap
    Continue
    :
    • Default
    • Medium
    • Large
  5. From the 'Quick Start' screen, tap
    Set Up Without Another Device
    .
    If you have a previous device running iOS 11 or later, use Quick Start to complete auto sign-in.
  6. Tap the preferred Wi-Fi network; enter the Wi-Fi password then tap
    Join
    .
    If activating using eSIM, a Wi-FI network is required.
    If a Wi-Fi network is not available and activating using a phyiscal SIM card, tap
    Continue Without Wi-Fi
     to activate over the Verizon network.
    Allow a few moments for the activation process to complete.
  7. From the Data & Privacy section, tap
    Continue
    .
  8. From the Set Up iPhone screen select one of the following:
    • Set Up for Myself
    • Set Up for a Child in My Family
  9. To set up Face ID, tap
    Continue
     then follow the on-screen instructions.
    To skip this step, tap
    Set Up Later
    .
  10. Enter a 6-digit passcode then re-enter the passcode.
    To choose a different numeric code, tap
    Passcode Options
     then select from the following options:
    • Custom Alphanumeric Code
    • Customer Numeric Code
    • 4-Digit Numeric Code
  11. Tap a transfer apps & data option:
    Restoring from a backup can take up to 30 minutes to complete.
  12. Enter your Apple ID and password then tap
    Continue
    .
    If you have an Apple ID already in use on another device, a verification code is sent to that device; you must enter this code to proceed with activation.
    If you don't have an Apple ID or have forgotten your sign-in info, refer to one of the following:
  13. To continue, review the Terms and Conditions then tap
    Agree
    .
  14. To set up your phone with the recommended settings, tap
    Continue
    .
    If you'd like to customize your settings, tap
    Customize
     to continue to personalize your device.
  15. Once setup is completed, on the Welcome to iPhone screen swipe up from the bottom of the screen to get started using your iPhone; confirm the status bar at the top of the screen changes from No Service to Verizon.
    This process may take 2-3 minutes. If the activation fails, view this support info.
  • Accounts (e.g., Gmail, iCloud, etc.) should be set up after activating the device (see Related Info section at the bottom of this page).
iPhone 12 models don't have a charging block or earbuds included in the box. If necessary, charging blocks / earbuds can be purchased from any Verizon store or online.