My Verizon app (Prepaid) - Upgrade Device
Here's how to upgrade a device on your account via the My Verizon app (Prepaid).
- Ensure your app is up to date as the following steps apply to the most recent version.If you're not able to access the My Verizon app, you can also visit the My Verizon website to manage your account.
- Available settings vary based on user type (e.g., Account Owner, Member).
- From the Home screen tap theMy Verizon appor navigate: .If needed, Download & Install the My Verizon App.
- Tap theMenu icon
then tap
Shop. - If prompted, enter your My Verizon password then tapSign in.If you forgot the account password tapForgot.
- Depending on the device you'd like to upgrade, scroll to one of the following options then tapShop:
- Smartphones
- Tablets
- Internet devices
- Accessories
- TapViewto see the device feature details, reviews and specs.
- To continue ordering, tapSelect.
- From the 'Add a line or upgrade' screen tapUpgrade.If Upgrade is not available, ensure selected device is compatible with your plan.
- From the 'Get Started' screen, tapLet's go.
- If presented, select the desired device color then tapNext.Some devices have only one color option.
- If presented, select the desired memory size then tapNext.Some devices have only one size option.
- Add any additional items (e.g., accessories, etc.) then tapNext.
- Review the item(s) in your cart then tapCheckout.
- From the Complete your order screen, ensure all order details are correct (e.g., shipping address, payment method, etc.).If needed, tap the field then follow instructions to modify order info.
- To continue, tap theTerms and Conditions checkboxthen tapPlace order.'Place order' is grayed out until a valid payment method is added.
- From the purchase confirmation, tapConfirm.If needed, tap Cancel to return to the previous screen.
- TapDone.
For additional info on the My Verizon app, check out these FAQs.