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My Verizon app (Prepaid) - Suspend Device

2026-10-22 14:56:34.407

My Verizon app (Prepaid) - Suspend Device

Here's how to temporarily suspend service for a device via the My Verizon app (prepaid).
  • App is available to registered and new users on the new and grandfathered $40, $50, $60, $70, $75 and $80 smartphone plans.
  • Ensure your app is up to date as the following steps apply to the most recent version.
    If you're not able to access the My Verizon app, you can also visit the My Verizon website to manage your account.
  1. From the Home screen tap the
    My Verizon app
     or navigate:
    Apps
    My Verizon
    .
  2. Tap the
    Menu icon
     Menu icon (upper-left) then tap
    Account
    .
  3. If prompted, enter your My Verizon password then tap
    Sign in
    .
    If you forgot the account password tap
    Forgot
    .
  4. Tap
    Account Settings
    .
  5. From the 'Basic Info' tab, tap
    Suspend device
    .
  6. Tap
    Suspend
    .
  7. If Auto Pay is on then tap
    Yes
     to turn off Auto Pay.
  8. Tap
    Suspend
     then tap
    Confirm
    .
    Changes may take up to 15 minutes to appear on your account.