My Verizon app - Upgrade Device
Here's how to upgrade a device on your account via the My Verizon app.
- Ensure your app is up to date as the following steps apply to the most recent version.If you're not able to access the My Verizon app, you can also visit the My Verizon website to manage your account.
- Available settings vary based on user type (e.g., Account Owner, Account Manager, Account Member).
- Open theMy Verizon app
.
- Tap theShop tab(at the bottom).If prompted, enter your password, fingerprint or Face ID.
- Select the appropriate category (e.g., Smartphones, Tablets, Internet Devices, etc.) then tap on the desired device.Details about the device display.
- From the 'Customize' screen, tap desired choice from each section:
- Color
- Capacity
- Promotion
- Trade in
- Select desired payment option:Each 'Customize' section needs a selection for payment options to appear.
- Monthly
- Contract
- Retail price
- From the 'Add a Line or Upgrade' screen, tapUpgradeunder the number you want to upgrade.
- If prompted, tap 'Keep current plan' or 'Update plan'.Refer to Manage Plan for assistance.
- If prompted, select Device Protection then tapAdd to cart.For additional info on insurance and device protection, view this page.
- If desired, select an accessory then tapAdd to cart.
- TapNext.
- From the 'Trade-in' screen, select from the following then tapNext:
- Yes, trade in the device I'm upgrading.
- Yes, trade in a different device that's been active on my account.
- No, I won't be trading in a device.
- If trading in a device, tap to check everything that applies to the device:
- I can turn on the device.
- The screen works correctly and isn't cracked.
- The battery is free of physical damage (too hot to touch, swelling, rupture of casing).
- Find my iPhone is turned off. (if applicable)
- From the 'Cart' screen, tapBegin secure checkout.
- If needed, from the 'Complete Your Order' screen, update any of the following info:
- Shipping addressA Secure PIN is required to change the Shipping Address. Review the following instructions:
- From the Delivery Information page, review the verification code pop-up then tapContinue.
- Tap one of the following options then tapNextand follow the prompts:
- Text me
- Email me
- Text a different number
- Shipping method
- Payment method
- Delivery or pickup
- Payment method
- Gift Card
- Tap to accept the Customer Agreement, the Trade-in Agreement (if applicable), and the Device Payment Agreement (if applicable).
- TapPlace order.
- TapDone.
For additional info on the My Verizon app, check out these FAQs.