E3200 Wi-Fi Extender for wireless home internet FAQs

If your home is large, an extender can help get a stronger Wi-Fi signal from the router to hard-to-reach spots in your home.

The E3200 Extender works with these Verizon Internet Gateway models:

• ARC-XCI55AX
• ASK-NCQ1338
• ASK-NCQ1338FA

Note: The E3200 Extender doesn't work with Verizon Internet Gateway WNC-CR200A.

Learn how to tell which 5G Home Internet router you have.

Visit the setup instructions for the E3200 Extender.

After the initial setup:

• You can change extender settings online.
• If you're having trouble getting an adequate signal, see Where should I place the extender?
• For a faster connection between router and extender, read about wired vs. wireless pairing in the User Guide (PDF*).

Finding the best spot for an extender may take some experimenting.

To find a good location for a Wi-Fi extender:

1. Use the Wi-Fi Analyzer tool in My Verizon app to figure out where the signal weakens.
2. Place the extender upright, between the router and the area needing a stronger signal.
3. Reduce signal interference by choosing a spot that is:
   • At least 10 feet from cordless phones or microwaves.
   • Away from extreme heat/cold, moisture or excessive dust.
   • Away from large metal objects.
   Note: If you want better Wi-Fi coverage outside your home, put the extender near an exterior wall. (The E3200 Extender must stay inside).
4. Check the lights on the router to help guide you. Visit: Understanding status lights on the E3200 Extender

Here’s how to let guests use the Wi-Fi network when you have an extender:

1. Guests can connect directly to your router if the router has Guest Wi-Fi enabled.
2. Guests can only connect through Wi-Fi if the extender is wired to the router. When wired together, the router and extender both broadcast the same Guest Wi-Fi name.

Learn more about wired versus wireless pairing in the E3200 User Guide (PDF*).

If the extender isn't displaying the same name for your Wi-Fi network as the Gateway does, reboot the extender:

• Unplug the power cable and then plug it back in.
• Allow 5 minutes for the extender to reboot and display the same Wi-Fi name as the Gateway.

If rebooting doesn't work, refer to the User Guide (PDF*) and use manual pairing.

Visit these pages for help with the E3200 Extender:

• How to set up the E3200 Extender
• Understanding status lights on the E3200 Extender
• How to reset the E3200 Extender to factory default settings
• User Guide (PDF*) for the E3200 Extender