Apple iPad - Erase All Content and Settings
Here's how to factory / hard reset your iPad if the screen freezes or call, app, audio or sync issues occur.
- Erase all content and settings only if necessary as it removes your email accounts and all data including system data and app data and media.
- Music, pictures and videos can be backed up via the Verizon Cloud and iCloud®
- To ensure the Activation Lock is removed, sign out of iCloud:
- TapSign out(upper-right) then tapSign Outagain to confirm.
- Enter your Apple ID password and tapTurn Off.
- Scroll down to the bottom then tapSign Out.
- TapSettings
> [your name].
- If you are signed in to your Apple ID on another device (known as a 'trusted' device), you may be required to enter a verification code sent to that trusted device upon reactivation.
- Advanced troubleshooting and configuration should be handled by Apple.
- Before you sell or trade your device, check out this Apple Support page.
- From the Home screen on your Apple® iPad®, navigate:.SettingsGeneralTransfer or Reset iPadIf unavailable, navigate: .An alternate method (restore via iTunes) is available if the device is unresponsive or won't power on.
- TapErase All Content and Settings.
- If prompted, review the 'Erase This iPad' screen then tapContinue.
- If applicable, enter the Apple ID password then tapTurn Off.
- Tap one of the following:
- Erase iPad
- Cancel
- If presented, enter the passcode.
- To confirm, tapErase.If using an iPad activated with an eSIM, from the Erase iPad pop-up tap one of the following:
- Cancel
- Erase AllThis will also erase your eSIM profile and Cellular Data Plan.
- Erase All & Keep Data PlansThis will erase all of your data, but will maintain your eSIM profile and Cellular Data Plan.
- Allow several minutes for the reset and reboot processes to complete.If needed, set up your device. If troubleshooting third-party apps, don't restore app data.