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Care Smart app - Activate / Set Up Device - Android Smartwatch

2026-10-22 20:01:55.354

Care Smart app - Activate / Set Up Device - Android Smartwatch

Here's how to pair your Android smartwatch with the Care Smart app.
  • Prior to activating your Android™ smartwatch, ensure:
    • the companion smartphone is connected to a cellular or Wi-Fi network.
    • all devices (Trusted Contacts, etc.) update the Care Smart app (Google Play™ Store).
    • there isn't a data, text or Caller ID block on either the watch or the smartphone.
In order to use Get Help with the Care Smart app:
  • The Android smartwatch must be set up on Number Share.
  • The Verizon smartphone will receive a notification to download the Care Smart app upon purchase of the feature (non-Verizon users can download the Care Smart app via the Google Play™ Store).
    The Care Smart app is compatible with Android version 8 and above.
  • The Account Owner or Account Manager must select the smartphone to receive the download instructions.
  • During the setup process, you'll be prompted to update your watch face to include Care Smart functionality.
  1. Ensure the Care Smart app is downloaded on the smartphone and smartwatch.
  2. Create an account in the Care Smart app.
  3. Power the smartwatch on.
  4. Open the
    Care Smart app
     on the companion smartphone.
    If necessary, install the Care Smart app via the Play Store.
    If prompted, allow location permissions.

Pair to Google Pixel Watch

  1. Tap
    Connect to Android Watch
    .
    Don’t let your smartwatch screen go dark. Keep the Care Smart app on the watch face open until the pairing is complete.
  2. From the 'Your watch has Get Help - Professional Monitoring service' screen, tap
    Next
    .
  3. To Continue, review the Professional Monitoring Info then tap
    Continue
    .
  4. Confirm or enter the address, then tap
    Done
    .
  5. From your smartwatch, tap
    Settings
    .
  6. Tap
    Location
    .
  7. Tap
    Use location
     to turn on.
  8. Tap
    App location permission
    .
  9. Tap
    Allow all the time
    .
  10. Tap
    Google Location Accuracy
    .
  11. Tap
    Improve Location Accuracy
     to turn on.
  12. Return to the Settings menu then tap
    Safety & Emergency
    .
  13. Tap
    Fall detection
    .
  14. Tap
    Use fall detection
    .

Pair to Samsung Galaxy Watch

Care Smart is only available on the Samsung Galaxy Watch4 and Galaxy Watch5.
  1. Tap
    Connect to Android Watch
    .
    Don’t let your smartwatch screen go dark. Keep the Care Smart app on the watch face open until the pairing is complete
  2. From the 'Your watch has Get Help - Professional Monitoring service' screen, tap
    Next
    .
  3. To Continue, review the Professional Monitoring Info then tap
    Continue
    .
  4. Confirm or enter the address, then tap
    Done
    .
  5. From your smartwatch, tap
    Settings
    .
  6. Tap
    Location
    .
  7. Tap the
    Location switch
    to turn on.
  8. Tap
    App permission
    .
  9. Tap
    Allow all the time
    .
  10. Tap
    Google Location Accuracy
    .
  11. Tap the
    Improve Location Accuracy switch
     to turn on.
  12. Return to the Settings menu then tap
    Safety & Emergency
    .
  13. Tap
    Hard fall detection
    .
  14. Tap the
    Hard fall detection switch
     to turn on.
  15. From the 'When to detect falls section', tap
    Always
    .
  16. If Emergency Contacts have not been added yet, tap
    OK
     and continue on the smartphone.
    Setting up at least 1 Emergency contact is a pre-requisite for enabling Hard fall detection.