Session Status

Due to inactivity, your session will end in approximately 2 minutes. Extend your session by clicking OK below.

Due to inactivity, your session has expired. Please sign in again to continue.

Verizon Cloud App - Manage Private Folder Security Settings

2026-10-22 14:57:27.466

Verizon Cloud App - Manage Private Folder Security Settings

Here's how to change the PIN and security questions or enable biometric authentication for the Private Folder feature in the Verizon Cloud app.
Check out these Verizon Cloud FAQs to learn more.
  • To perform the steps below, ensure:
    • your Verizon Cloud app is up to date as the steps below apply to the most recent version.
    • the Private Folder feature is enabled.
  • Options may vary by device type.
  1. Open the
    Verizon Cloud app
     .
  2. Tap
    Library
     (at the bottom).
  3. Tap
    Private Folder
    .
    If necessary, tap
    All Files
     then select
    Private Folder
    .
  4. Enter your 6-digit PIN or biometric authentication.
    If you have forgotten your PIN:
    1. Tap
      Forgot PIN
       (upper-right).
    2. Enter the answers to your security questions then tap
      SUBMIT
       (upper-right).
  5. From the 'Private Folder', tap the
    Contextual Menu icon
     Contextual Menu icon (upper-right).
  6. Tap
    Settings
     then do any of the following:
    • To use device biometrics instead of PIN:
      Only available if device biometric lock (e.g., fingerprint, facial recognition, etc.) has been enabled.
      1. Tap
        Biometric Authentication
         to turn on or off.
        If turning off, review the 'Turn off biometric authentication' message then tap
        OK
        .
      2. Enter your 6-digit PIN.
    • To reset the 6-digit PIN:
      1. Tap
        Reset PIN
        .
      2. Enter the answer to the first security question then tap
        Next
         and repeat for the second question.
      3. Enter the answer to the third security question then tap
        Done
        .
      4. Once all three security questions have been answered, tap
        SUBMIT
         (upper-right).
      5. From the 'Choose your PIN' screen, enter a new 6-digit PIN.
      6. Re-enter your PIN to confirm then tap
        SUBMIT
         (upper-right).
    • To reset the security questions:
      1. Tap
        Reset Security Questions
        .
      2. Enter your 6-digit PIN.
      3. Under 'Question 1', choose a security question, enter the appropriate answer then tap
        Next
        .
      4. Repeat step 3 for the second and third security question fields.
      5. After entering the third security question, tap
        Done
         then tap
        SUBMIT
         (upper-right).