Orbic Myra 5G - Power Up in Safe Mode
Here's how to boot your Orbic Myra 5G into Safe Mode to help determine if an app is causing it to freeze, reset or run slowly.
Safe Mode puts your Orbic® Myra 5G™ in a diagnostic state (returned to default settings) so you can determine if a third-party app is causing your device to freeze, reset or run slow.
An alternate method is available if your device can be powered on and is responsive.
- Ensure your device is powered off.
- To power off, press and hold thePower button(upper-right edge with the charging port facing down) until the handset options prompt appears then release.
- From the handset options prompt, tapPower off.Allow several seconds for the device to power off.
- Press thePower buttonto turn the device on and allow several seconds for the Orbic logo to appear.
- With the Orbic logo on screen, press and hold theVolume downandVolume up buttonsimultaneously.
- Continue to hold theVolume downandVolume up buttonsuntil 'Safe mode' appears in the lower-left of the unlock screen then release.This may take up to 30 seconds.
- With Safe Mode enabled, ensure Airplane Mode is turned off then test device and app functionality.