Call Filter - Add / Remove Neighborhood Filter
Here's how to block robocalls from specific area codes and prefixes via the Call Filter app.
For more info on account security and frequently asked questions about Call Filter, check out the following:
- Before completing the steps below, you must enable Call Blocking & Identification after downloading the Call Filter app from the App Store (iPhone only).
- Adding a neighborhood filter can silence legitimate calls from the area code and prefix you've blocked, unless the specific numbers are saved in your phone's contact list.
- Call Filter (formerly Caller Name ID) provides additional caller detail (e.g., city, state, name, etc.) and enables you to manage and block spam calls.
- Robocallers use neighborhood spoofing, which displays a phone number similar to your own on your caller ID, to increase the likelihood that you will answer the call. In the Call Filter app, calls from a specific area code and/or prefix can be silenced and sent directly to Voicemail by using a neighborhood filter.
- Neighborhood Filter is an app-based feature, and can only be used by customers who are eligible to use the Call Filter app.
- You can add up to 5 neighborhood filters if subscribed to Call Filter Free, or up to 10 with Call Filter Plus.
- Call Filter Plus subscribers can additionally add an area code filter to block all calls from a specific area code (Android only).
- If the Silence Unknown Callers or Silence Junk Callers feature is turned on, calls from unknown numbers are automatically sent to Voicemail regardless of Call Filter settings (iPhone only).
- From a Home screen, navigate:.AppsCall FilterIf necessary, install Call Filter (iPhone only).
- TapBlock(bottom of screen).
- TapFilters(top of screen).
- TapNeighborhood filter.
- To block calls from numbers similar to your own, tap theBlock similar to mine switchto turn on
or off
.
- To block calls from other phone numbers:Adding a neighborhood filter blocks all calls from numbers with that area code and prefix, even legitimate calls. To prevent the neighborhood filter feature from blocking calls you want, add the number to your contacts or allow the number to bypass the filter (see 'Allow Number to Bypass Neighborhood Filter' section below).
- TapAdd new(below the number count).
- Enter the first 6 digits of the desired number block then tapAdd.
- To remove a neighborhood filter, tapRemovenext to the filter then tapConfirm.
Allow Number to Bypass Neighborhood Filter
- From the 'Recent' tab in the Call Filter app, tapBlocked(top of Recent activity screen).
- Tap a blocked call entry.
- TapAllow.To remove an Allowed number, tapUnallowfrom the 'Caller details' page where you previously allowed the number or from the Allowed tab within the Block tab.
Add Area Code Filter (Android Only)
The steps below are only available for Call Filter Plus. Refer to Subscribe to Call Filter Plus for more info.
- From a Home screen, navigate:.AppsCall Filter
- TapBlock(bottom of screen).
- TapArea code filter.
- TapAdd new.
- Enter the desired 3-digit area code then tapAdd.Adding a neighborhood filter blocks all calls from numbers with that area code and prefix, even legitimate calls. To prevent the neighborhood filter feature from blocking calls you want, add the number to your contacts or allow the number to bypass the filter (see 'Allow Number to Bypass Neighborhood Filter' section below).To remove an area code filter, tapRemovenext to the filter then tapConfirm.