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Samsung Galaxy A21 - Activate / Set Up Device

Here's how to quickly set up your Galaxy A21.

If you need to transfer contacts and media from one device to another, follow these step-by-step instructions before activating the new device.

For info on prepaid service activation, refer to Set up Verizon Prepaid Service.

If activating a new phone and your previous phone can be powered on, ensure your device is backed up using one of the following recommended methods:

Verizon Cloud

Google™ Backup

Samsung Smart Switch

If your new or reset phone is powered off, press and hold the

Power button

until the Samsung Galaxy A21 screen appears then release.

Select the appropriate language then tap

Start

To continue, select (check) the following then tap

Agree

(lower-right):

Review the info before continuing.

Terms and conditions

Must be selected to continue.

Send Diagnostic data (optional)

Information Linking (optional)

From the 'Permissions for Samsung apps and services' screen, select any of the options to turn on Switch on

or off

then tap

Agree

If necessary, tap

to review additional services.

From the 'Phone Activation' screen, tap

If prompted, enter the account PIN then follow the onscreen prompts (see Account PIN FAQs for additional info).

If activating a new phone, ensure the old phone is powered off.

From the 'Set up Wi-Fi' screen, select a network then enter the password.

Tap

Skip

to add Wi-Fi networks after setup is complete.

From the 'Copy apps & data' screen, tap

then follow the on-screen options.

If you'd like a fresh start, tap

Don't copy

If troubleshooting, don't restore the device until all testing has been completed.

or create a new one.

Tap

Skip

to add your Google account after setup is complete.

Review the Google Terms of Service, Google Play Terms of Service, and Google Privacy Policy then tap

I agree

From the 'Google services' screen, select any of the options to turn on Switch on

or off

then tap

If necessary, tap

to review additional services.

From the 'Protect your phone' screen, tap an option then follow on-screen prompts to complete the phone protection setup.

Tap

Skip

to add a screen lock or set up face or fingerprint recognition after setup is complete.

From the 'Verizon Cloud' screen, tap

and follow on-screen prompts to complete Cloud setup.

Tap

Skip

to set up Verizon Cloud after setup is complete.

From the 'Verizon Digital Secure' screen, tap

From the 'Sign in to your Samsung account' screen, sign in to your existing account or create a new Samsung account.

Tap

Skip

to add a Samsung account after setup is complete.

From the 'Setup Wizard is complete' screen, tap

Done