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My Verizon app - Chat with Tech Coach

2026-10-22 14:58:45.833

My Verizon app - Chat with Tech Coach

Here's how to chat with a Tech Coach rep via the My Verizon app.
  • Ensure your app is up to date as the following steps apply to the most recent version.
    If you're not able to access the My Verizon app, you can also visit the My Verizon website to manage your account.
  • Changes may take up to 15 minutes to appear on your account.
  • Available settings vary based on user type (e.g., Account Owner, Account Manager, Account Member).
  1. Open the
    My Verizon app
     .
  2. Tap the
    Account tab
     (at the bottom).
    If prompted, enter your password, fingerprint or Face ID.
  3. From the 'Devices' section, tap the appropriate mobile number.
    If necessary, tap
    Manage all devices
     then tap
    Manage
     below the appropriate mobile number.
  4. From the 'Troubleshoot & Support' section, tap
    Tech Coach Support
    .
    If the line selected isn't currently enrolled for Tech Coach, tap
    Get it now
     for more details on adding this feature. For additional info, check out these Tech Coach FAQs.
  5. Tap a frequently asked topic or type your question to connect to a live Tech Coach rep.