Session status messages
Session Status
Due to inactivity, your session will end in approximately 2 minutes. Extend your session by clicking OK below. Due to inactivity, your session has expired. Please sign in again to continue.

Session Status

Due to inactivity, your session will end in approximately 2 minutes. Extend your session by clicking OK below.

Due to inactivity, your session has expired. Please sign in again to continue.

My Verizon Website - Suspend / Reconnect Device

Here's how to suspend or reconnect a phone number using the My Verizon website.

Service on a device can also be suspended and/or reconnected anytime via the My Verizon app.

Suspend Service

From a web browser, sign in to My Verizon.

From the My Verizon Home screen, navigate:

Account

My devices

Suspend or reconnect

Click the

Select Device button

next to the phone number to be suspended.

Select a reason for suspending service then click

Submit

This device was lost or stolen

Vacation or other reason

I will be on overseas military deployment

From the 'Important things to note...' page, review the terms then click

Continue

Billing options presented may vary based on the reason for suspending service.

From the 'Still want to suspend' prompt, click

Continue

to confirm.

From a web browser, sign in to My Verizon.

From the My Verizon Home screen, navigate:

Account

My Devices

Suspend or reconnect

Click the

Select Device button

next to the phone number to be reconnected.

Select the option to reconnect service:

Selected when black dot present.

On the same device and SIM card

Reconnect a different device.

To reconnect service with another device or SIM card you need to have the new Device ID and SIM card number available.

Reconnect a different SIM card.

To reconnect service with another SIM card you need to have the new SIM card number available.

Click

Reconnect Now

From the 'Ready to reconnect' prompt, click

Continue