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My Verizon app - Suspend / Reconnect Device

2026-10-22 14:07:15.112

My Verizon app - Suspend / Reconnect Device

Here's how temporarily suspend and reconnect service for a device via the My Verizon app.
  • Ensure your app is up to date as the following steps apply to the most recent version.
    If you're not able to access the My Verizon app, you can also visit the My Verizon website to manage your account.
  • Available settings vary based on user type (e.g., Account Owner, Account Manager, Account Member).
  • Changes may take up to 15 minutes to appear on the account.

Suspend Service

  1. Open the
    My Verizon app
     .
  2. Tap the
    Account tab
     (at the bottom).
    If prompted, enter your password, fingerprint or Face ID.
  3. From the 'Devices' section, tap the appropriate mobile number.
    If necessary, tap
    Manage all devices
     then tap
    Manage
     below the appropriate mobile number.
  4. From the 'Device Management' section, tap
    Suspend or reconnect service
    .
  5. Tap
    Select Device
     below the number you want to suspend.
  6. From the 'Why are you suspending?' screen, select an option:
    • My device is lost or stolen
      1. Tap
        Continue
         then select
        Confirm
        .
      2. From the 'Confirmation' screen, tap
        Next
        .
    • I will be on military deployment
      1. Select deployment location then tap
        Continue
        :
        • In the US
        • Somewhere else
      2. From the 'Fill in your military deployment information' screen, complete the required fields.
      3. Tap
        Suspend
         then follow the onscreen prompts.
    • Vacation or other reason
      1. Select an option:
        Options vary by device and plan.
      2. Tap
        Suspend
      3. Tap
        Confirm
        .
      4. Tap
        Done
        .

Reconnect Service

  1. Open the
    My Verizon app
     .
  2. Tap the
    Account tab
     (at the bottom).
    If prompted, enter your password, fingerprint or Face ID.
  3. From the 'Devices' section, tap the appropriate mobile number.
    If necessary, tap
    Manage all devices
     then tap
    Manage
     below the appropriate mobile number.
  4. From the 'Device Management' section, tap
    Suspend or reconnect service
    .
  5. If prompted, from the 'Suspend or reconnect service' page tap
    Select Device
     below the suspended mobile number.
  6. From the 'Great. How do you want to reconnect today?' screen, select an option:
    • Reconnect the same device
    • Reconnect another device
    • Use a different SIM card
  7. Tap
    Reconnect
    .
  8. Tap
    Confirm
    .