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Manage Verizon Cloud as a Non-Verizon Customer

2026-10-22 14:57:44.808

Manage Verizon Cloud as a Non-Verizon Customer

Here's helpful info about Verizon Cloud for non-Verizon customers (Cloud OTT).
Check out these Verizon Cloud FAQs to learn more.
Verizon Cloud is available to non-Verizon customers.  However, Verizon customers on a postpaid or prepaid account with a Verizon Cloud account can also complete their profile to ensure that they can use their Cloud account even after they have moved to another carrier.

Verizon Cloud Requirements

Customers who are moving their Verizon wireless phone number to another carrier and wish to continue accessing their Verizon Cloud content must prepare their Cloud account with a new profile before initiating the port process with the other carrier. The new profile is required in order for Verizon to contact you with instructions for reactivating your Cloud account and stored content under your new profile. Verizon archives content for 30 days after a Cloud account is disconnected from a Verizon wireless phone number, so it is critical you take this important step if you are considering moving to a different carrier.
  1. To prepare your Verizon Cloud account prior to moving to another carrier, open the Verizon Cloud app on your device and create or update your profile before canceling service with Verizon. Creating or updating your profile consists of verifying your email address, creating a Cloud user ID and password, and establishing a security question/answer.
    If necessary, select your device type to view instructions:
If a Verizon Cloud profile was created before canceling service with Verizon, the user receives an email to reactivate Verizon Cloud. Archived Cloud content is available for exactly 30 days from the moment when the original Cloud account was deactivated, not necessarily the time the line ported to the new carrier.

Access Verizon Cloud After Leaving Verizon

  1. From a computer, navigate to http://cloudforlife.verizonwireless.com.
  2. Enter the User ID and password then click
    Sign in
    .
    Alternatively, the mobile number can be used in place of the user ID.
    In order to access content from the old Verizon Cloud account, you must enter the User ID that was created while the mobile number still belonged to Verizon. If you don't remember your Cloud user info, see Retrieve Cloud Credentials.

Retrieve Verizon Cloud Credentials

  1. From a computer, navigate to http://cloudforlife.verizonwireless.com
  2. Click
    Forgot your Info?
     (below the Password field).
  3. To reset the password, enter the user ID or email address entered when you created your Cloud profile then click
    Continue
    .
  4. To retrieve the user ID, click
    Forgot your User ID?
    , enter the email address used when you created your Cloud profile then click
    Continue
    .

Storage Options

  1. Sign up for a paid subscription of 600 GB for $5.99 per month or 1 TB for $9.99 per month. The Cloud monthly subscription is billed directly to your credit or debit card.

Support Process

  1. Cloud support for non-Verizon customers is email only and is provided by the Cloud Development Team. Email verizoncloud@verizon.com for assistance.