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One Talk Portal - Move Users Between Groups

2026-10-22 19:06:43.47

One Talk Portal - Move Users Between Groups

Here's how to move users between groups via the One Talk Portal.
Refer to the One Talk admin portal simulator for interactive demonstrations.
  • User features (e.g., Call Forwarding, etc.) must be reconfigured.
  • Reset all user devices after the move (reboot desk phones & restart mobile apps).
  1. Sign in to My Business.
  2. Click
    Manage
    (top of screen).
  3. Mouse over
    Product Portals
    then click
    One Talk
    .
    If necessary, click
    View all
    .
    Click One Talk
  4. From the 'I want to' section, click
    Manage group members
    .
  5. Check the box next to the number(s) to move then select a group from the 'Move to selected group' dropdown.
  6. Click
    Continue
    to confirm.