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My Verizon app - Phone to Phone Content Transfer

2026-10-22 14:59:47.58

My Verizon app - Phone to Phone Content Transfer

Here's how to transfer content from one phone to another via the My Verizon app.
  • Ensure your app is up to date as the following steps apply to the most recent version.
    If you're not able to access the My Verizon app, you can also visit the My Verizon website to manage your account.
  • Available settings vary based on user type (e.g., Account Owner, Account Manager, Account Member).
  1. Open the
    My Verizon app
     .
    Complete these steps on both devices (old and new).
  2. Tap the
    Account tab
     (at the bottom).
    If prompted, enter your password, fingerprint or Face ID.
  3. From the 'Devices' section, tap the appropriate mobile number.
    If necessary, tap
    Manage all devices
     then tap
    Manage
     below the appropriate mobile number.
  4. From 'Troubleshoot & Support' section, tap
    Transfer Content Between Phones
    .
    May require scrolling down.
  5. If prompted to give the appropriate permissions (e.g., Access contacts, Access to make and manage phone calls, Access the calendar, etc.) tap 'Allow' or 'OK'.
  6. Tap
    Start Transfer
    .
  7. Do the following:
    1. On the old device, tap
      This is my old phone
       then tap
      Next
      .
    2. On the new device, tap
      This is my new phone
       then tap
      Next
      .
  8. If presented with a Wi-Fi disconnect screen, tap
    I Understand
    .
  9. Select the appropriate option then tap
    Next
    .
    • Android to Android
    • Android to iPhone
    • iPhone to iPhone
    • iPhone to Other
  10. If prompted with a default messaging screen, tap
    OK
    .
  11. If prompted to turn off bluetooth to start service, tap
    Settings
     then tap the
    Bluetooth switch
     to turn off.
  12. Using the new device, scan the QR code that is displayed on the old device.
    If necessary, repeat steps 1-11 with the other device to display the QR code screen.
    If a phone name doesn't appear or you're using an older phone, tap
    Manual setup
     to connect via Wi-Fi.
  13. On the new device, tap
    Confirm
    .
  14. Using the old device, select the desired media (e.g., Contacts, Photos, Videos, etc.) to transfer to the new phone then tap
    Transfer
    .
    Selected when a checkmark appears.
  15. To continue, tap
    Done
    .
For additional info on backing up or transferring media content, refer to Content Transfer Center.

Transfer Content Using Wi-Fi

Both devices must be connected to the same secure Wi-Fi network.
  1. Open the
    My Verizon app
     .
    Complete these steps on both devices (old and new).
  2. Tap the
    Account tab
     (at the bottom).
    If prompted, enter your password, fingerprint or Face ID.
  3. Tap
    Manage device
     below the appropriate mobile number.
    If necessary, tap
    Manage all devices
     then tap
    Manage Device
     to the right of the appropriate mobile number.
  4. From the 'Tools' section, tap
    Transfer content between phones
    .
    May require scrolling down.
  5. If prompted to give the appropriate permissions (e.g., Access contacts, Access to make and manage phone calls, Access the calendar, etc.) tap 'Allow' or 'OK'.
  6. Tap
    Start Transfer
    .
  7. Do the following:
    1. On the old device, tap
      This is my old phone
       then tap
      Next
      .
    2. On the new device, tap
      This is my new phone
       then tap
      Next
      .
  8. If presented with a Wi-Fi disconnect screen, tap
    I Understand
    .
  9. Select the appropriate option then tap
    Next
    .
    • Android to Android
    • Android to iPhone
    • iPhone to iPhone
    • iPhone to Other
  10. If prompted with a default messaging screen, tap
    OK
    .
  11. If prompted to turn off Bluetooth to start service, tap
    Settings
     then tap the
    Bluetooth switch
     to turn off.
  12. Using the new device, scan the QR code that is displayed on the old device.
    If a phone name doesn't appear or you're using an older phone, tap
    Manual setup
     to connect via Wi-Fi.
  13. Tap
    Manual Setup
     then tap
    OK
     to restart the app.
    Complete these steps on both devices (old and new).
  14. Tap
    Start transfer
    .
  15. Do the following:
    1. On the old device, tap
      This is my old phone
       then tap
      Next
      .
    2. On the new device, tap
      This is my new phone
       then tap
      Next
      .
  16. If presented with a Wi-Fi disconnect screen, tap
    I Understand
    .
  17. Select the appropriate option then tap
    Next
    .
    • Android to Android
    • Android to iPhone
    • iPhone to iPhone
    • iPhone to Other
  18. If prompted with a default messaging screen, tap
    OK
    .
  19. Review the message then tap
    Continue
    .
    If necessary, tap
    Wi-Fi settings
     (at the bottom), select the same Wi-Fi network on both devices, tap
    Connect
     then tap
    Next
    .
  20. Do the following:
    1. On the old device, select
      I don't see my phone
       then tap
      Next
      .
    2. On the new device, tap
      I don't see it
      .
  21. Verify the same Wi-Fi network is displayed on both devices then tap
    Next
    .
  22. Using the old device, enter the code displayed on the new device then tap
    Next
    .
  23. Select the desired media to transfer (e.g., Contacts, Photos, Videos, etc.) to the new phone then tap
    Transfer
    .
    Selected when a checkmark appears.
  24. To continue, tap
    Done
    .
For additional info on backing up or transferring media content, refer to Content Transfer Center.