Session Status

Due to inactivity, your session will end in approximately 2 minutes. Extend your session by clicking OK below.

Due to inactivity, your session has expired. Please sign in again to continue.

Verizon Cloud - Transfer Content - Apple iPhone

2026-10-22 16:06:05.981

Verizon Cloud - Transfer Content - Apple iPhone

Here's how to use the Verizon Cloud app on your iPhone to transfer content between devices.
  • Any contacts or media backed up to a cloud service (e.g., Verizon Cloud, iCloud® , Google Drive, etc.) aren't transferred by the Content Transfer process and must be restored to your device using that service.
  • Content Transfer only transfers contacts, media, etc. to the new phone that hasn't already been backed up to a cloud service. To restore content from a Verizon Cloud backup, refer to Verizon Cloud - Apple® iPhone® - Restore Content.
  1. Ensure both phones (old and new) are connected to Wi-Fi.
  2. Open the
    Verizon Cloud app
     on both phones.
  3. Tap
    More
     (lower-right).
  4. Tap
    Account & Content Tools
    .
  5. From the left menu, tap
    Content transfer
    .
  6. If prompted, tap
    OK
     to use Bluetooth.
  7. If prompted, review the 'Heads-up' info then tap
    Continue
    .
  8. On both phones, review the info then tap
    Start transfer
    .
  9. On the new phone, tap
    This is my new phone
     then tap
    Next
    .
  10. On the old phone, tap
    This is my old phone
     then tap
    Next.
  11. If presented with a Wi-Fi disconnect message, tap
    I understand
     (on both phones).
  12. On both phones, select an option then tap
    Next
    :
    • iPhone to iPhone
    • iPhone to Other
  13. If prompted, turn off Bluetooth on both phones:
    1. Tap
      Settings
      .
    2. Tap the
      Bluetooth Sharing switch
       to turn it off .
    3. Tap the
      Content Transfer back arrow
       (upper-left).
  14. Using the camera on the old phone, scan the
    QR code
     displayed on the screen of the new phone.
    If a phone name doesn't appear or you're using an older phone, tap
    Manual Setup
     to transer via Wi-Fi.
  15. If prompted, tap
    Confirm
     on the new phone.
  16. On the old phone, select the desired media (e.g., Contacts, Photos, Videos, etc.) to transfer to the new phone then tap
    Transfer
    :
    Selected when a checkmark is present.
    A progress meter displays during the transfer.
  17. When the transfer is finished, tap
    Done
     on both phones.
  18. From the 'Transfer Summary' screen, tap
    Done
    .

Transfer from the Old Device Using Wi-Fi

Ensure both phones are connected to the same Wi-Fi Network.
  1. Ensure both phones (old and new) are connected to Wi-Fi.
  2. Open the
    Verizon Cloud app
     on both phones.
  3. Tap
    More
     (lower-right).
  4. Tap
    Account & Content Tools
    .
  5. From the left menu, tap
    Content transfer
    .
  6. If prompted, review the 'Heads-up' info then tap
    Continue
    .
  7. On both phones, review the info then tap
    Start transfer
    .
  8. On the new phone, tap
    This is my new phone
     then tap
    Next
    .
  9. On the old phone, tap
    This is my old phone
     then tap
    Next.
  10. If presented with a Wi-Fi disconnect message, tap
    I understand
     (on both phones).
  11. On both phones, select an option then tap
    Next
    :
    • iPhone to iPhone
    • iPhone to Other
  12. If prompted, turn off Bluetooth on both phones:
    1. Tap
      Settings
      .
    2. Tap the
      Bluetooth Sharing switch
       to turn it off .
    3. Tap the
      Content Transfer back arrow
       (upper-left).
  13. On both phones, tap
    Manual Setup
    .
  14. If prompted to connect the phones manually, on both phones, tap
    OK
    .
  15. On both phones, tap
    Start transfer
    .
  16. On the new phone, tap
    This is my new phone
     then tap
    Next
    .
  17. On the old phone, tap
    This is my old phone
     then tap
    Next
    .
  18. If presented with a Wi-Fi disconnect message, tap
    I understand
     (on both phones).
  19. Do the following:
    1. On the new phone, tap
      This is my new phone
       then tap
      Next
      .
    2. On the old phone, tap
      This is my old phone
      then tap
      Next
      .
  20. On both phones, select an option then tap
    Next
    :
    • iPhone to iPhone
    • iPhone to Other
  21. Verify that both phones are on the same Wi-Fi network then tap
    Next
    .
  22. On the old phone, enter the code displayed on the new phone then tap
    Next
    .
  23. On the old phone, select the desired media (e.g., Contacts, Photos, Videos, etc.) to transfer to the new phone then tap
    Transfer
    .
    Selected when a checkmark is present.
  24. When the transfer is finished, on both phones, tap
    Done
    .