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Verizon Cloud - Transfer Content - Android Smartphone

2026-10-22 16:05:50.493

Verizon Cloud - Transfer Content - Android Smartphone

Here's how to use the Verizon Cloud app on your Android smartphone to transfer content between devices.
  • Any contacts or media backed up to a cloud service (e.g., Verizon Cloud, iCloud® , Google Drive, etc.) aren't transferred by the Content Transfer process and must be restored to your device using that service.
  • Content Transfer only transfers contacts, media, etc. to the new phone that hasn't already been backed up to a cloud service. To restore content from a Verizon Cloud backup, refer to Verizon Cloud - Restore Content (Android smartphone).
  1. Ensure both phones (old and new) are connected to Wi-Fi.
  2. Open
    Verizon Cloud
    on both phones.
  3. Tap
    More
     (lower-right).
  4. Tap
    Account & Content Tools
    .
  5. Tap
    Content transfer
    .
  6. If prompted, review the 'Heads-up' info then tap
    Continue
    .
  7. On both phones, review the info then tap
    Start Transfer
    .
  8. On the new phone, tap
    This is my new phone
     then tap
    Next
    .
  9. On the old phone, tap
    This is my old phone
     then tap
    Next
    .
  10. If presented with a Wi-Fi disconnect message, tap
    I understand
     (on both phones).
  11. On both phones, select an option then tap
    Next
    .
    • Android to Android
    • iPhone to Android
  12. Using the camera on the old phone, scan the
    QR code
     displayed on the screen of the new phone.
    If a phone name doesn't appear or you're using an older phone, tap
    Manual Setup
     to transfer via Wi-Fi.
    Scan the QR Code
  13. On the new phone, tap
    Accept
    .
  14. On the old phone, select the desired media (e.g., Contacts, Photos, Videos, etc.) to transfer to the new phone then tap
    Transfer
    .
    Selected when a checkmark is present.
    A progress meter displays during the transfer.
  15. When the transfer is finished, tap
    Done
     on both phones.
  16. From the 'Transfer Summary' screen, tap
    Done
    .

Transfer from the Old Device Using Wi-Fi

Ensure both phones are connected to the same Wi-Fi network.
  1. Ensure both phones (old and new) are connected to Wi-Fi.
  2. Open
    Verizon Cloud
     on both phones.
  3. Tap
    More
     (lower-right).
  4. Tap
    Account & Content Tools
    .
  5. Tap
    Content transfer
    .
  6. If prompted, review the 'Heads-up' info then tap
    Continue
    .
  7. On both phones, review the info then tap
    Start Transfer
    .
  8. On the new phone, tap
    This is my new phone
     then tap
    Next
    .
  9. On the old phone, tap
    This is my old phone
     then tap
    Next
    .
  10. If presented with a Wi-Fi disconnect message, tap
    I understand
     (on both phones).
  11. On both phones, select an option then tap
    Next
    :
    • Android to Android
    • iPhone to Android
  12. On both phones, tap
    Manual Setup
    .
  13. If prompted to connect the phones manually, on both phones, tap
    OK
    .
  14. On both phones, tap
    Start transfer
    .
  15. On the new phone, tap
    This is my new phone
     then tap
    Next
    .
  16. On the old phone, tap
    This is my old phone
     then tap
    Next
    .
  17. If presented with a Wi-Fi disconnect message, tap
    I understand
     (on both phones).
  18. On both phones, select an option then tap
    Next
    .
    • Android to Android
    • Android to iPhone
  19. Verify the phones are on the same Wi-Fi network then tap
    Next
    .
  20. On the old phone, enter the code displayed on the new phone then tap
    Next
    .
  21. On the old phone, select the desired media (e.g., Contacts, Photos, Videos, etc.) to transfer to the new phone then tap
    Transfer
    .
    Selected when a checkmark is present.
  22. When the transfer is finished, on both phones, tap
    Done
    .