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Session Status

Due to inactivity, your session will end in approximately 2 minutes. Extend your session by clicking OK below.

Due to inactivity, your session has expired. Please sign in again to continue.

Samsung Galaxy S7 / S7 edge - Factory Data Reset (Powered On)

Here's how to reset your Galaxy S7 / S7 edge if the screen freezes or call, app, audio or sync issues occur.

Perform a factory data reset only if necessary as it removes your Google™ account and all data including system data, app data and media.

Music, pictures and videos can be backed up to a computer.

Personal data (e.g., Wi-Fi passwords, browser bookmarks, etc.) can be backed up to Google's servers.

From a Home screen, swipe up or down from the center of the display to access the apps screen.

These instructions only apply to Standard mode and the default Home screen layout.

An alternate reset method is available if the device is unresponsive or won't power on.

Navigate:

Settings

General management

Reset

Tap

Factory data reset

Review the info then tap

RESET

If presented, enter the current PIN, password, or pattern.

Tap

DELETE ALL

Allow several minutes for the factory data reset and reboot processes to complete.

If needed, set up your device. If troubleshooting third-party apps, don't restre app data app.