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Reset Voicemail Password from Device

2026-10-22 14:57:35.507

Reset Voicemail Password from Device

Here's how to change or reset your Voicemail password from the My Verizon app, your phone or the My Verizon website.
If you receive a "Your account has no access to the system; please contact your system administrator" announcement:
  • You've been locked out of your voicemail box due to too many invalid passcode attempts.
  • This hard lock lasts for 30 minutes unless you reset the password using the My Verizon Website.

My Verizon app

  • Ensure your app is up to date as the following steps apply to the most recent version.
    If you're not able to access the My Verizon app, you can also visit the My Verizon website to manage your account.
  • Available settings vary based on user type (e.g., Account Owner, Account Manager, Account Member).
  1. Open the
    My Verizon app
     .
  2. Tap the
    Account tab
     (at the bottom).
    If prompted, enter your password, fingerprint or Face ID.
  3. Tap
    Edit profile & settings
     (at the top).
  4. If prompted, tap
    Mobile
    .
  5. From the Security section, tap
    Manage voicemail password
    .
  6. Ensure the desired line is displayed then do one of the following:
    • Tap
      Create my own password
       then enter the required info into the following fields:
      The password can't have repeating digits (e.g., 1111) or consecutive digits (e.g., 1234) and must contain 4-7 numbers.
      • Create new password
      • Confirm new password
    • Tap
      Choose a password for me
      .
  7. Tap
    Update
     (at the bottom).

Calling from Phone

This method is used to change your password for all types of Voicemail (Basic, Premium, Visual, etc.).
  1. Press
    *611
     then press
    SEND
     (airtime is free).
    Alternatively, call
    (800) 922-0204
     (toll free) from any phone to reach the automated customer service menu.
  2. If prompted, enter the requested info for security verification.
  3. When prompted to state the reason for your call, say "Reset voicemail password".
  4. Follow the prompts to reset the password.
    The password can't have repeating digits (e.g., 1111) or consecutive digits (e.g., 1234).
    If you receive a text message from the Digital Assistant, click the link then perform the remaining steps as instructed.