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Verizon Smart Family - Add or Remove a Blocked Call or Contact

2026-10-22 14:59:37.149

Verizon Smart Family - Add or Remove a Blocked Call or Contact

Here's how to add and remove blocked calls or contacts via the Smart Family parent app on your device.
To perform the steps below, you need to:
  • ensure the Smart Family™ app is installed on the parent device.
  • sign in to the app using a My Verizon user ID or mobile number that has Account Owner or Manager access privileges.
  • ensure the child device is powered off prior to adding or removing blocks, restrictions, limits, etc.
  1. From the Smart Family parent app, tap the
    Family Profiles tab
     (bottom menu).
  2. Choose the profile of the family member you wish to view.
  3. From the 'Parental Controls' section, tap
    Manage contacts
    .
  4. Tap
    Blocked contacts
    .
    This option is unavailable for lines on the justkids plan.
  5. Perform any of the following:
    • To add a number:
      1. Tap
        Add new blocked number
        .
      2. Enter the 10-digit number then tap
        Save
        .
    • To remove a number, tap the
      Delete icon
       located to the right of corresponding number.
    • To block incoming private and restricted text and calls, tap the
      switch
       to turn on or off.