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Software Upgrade Assistant (LG) - Initial Setup

2026-10-22 18:10:17.32

Software Upgrade Assistant (LG) - Initial Setup

Here's how to install the LG Software Upgrade Assistant on your PC or Mac.
  • Here's how to install the LG Upgrade Assistant on your PC or MAC to use if an Over the Air software upgrade fails.
  • If the update fails to install, please refer to the Software Repair Assistant for further assistance.
Ensure the following system requirements are met prior to installation of the Software Upgrade Assistant (SUA):
  • Windows 2000 (SP4 or later), Windows XP (SP1, SP2 or SP3), Windows Media or Windows 7 (with admin rights), Windows 8, Windows 10, MAC OS X 10.7 and later versions.
    The MAC version of the Software Update Assistant is supported for most newer LG Smartphones and tablets.
  • 1 GHz (or higher) Pentium-compatible processor with a minimum 256 MB of RAM.
  • At least 2.5 GB of available hard drive space.
  • USB cable
  • High-speed internet connection.
  • The most recent software version becomes available on the SUA/SRA tool within a week of a new software update. During this time, the SUA/SRA is unavailable for usage.

Windows

  1. Ensure the wireless device is powered on then connect it to a compatible computer using the supplied USB cable.
    If the device is not recognized immediately, pull down the notification panel to switch the device mode from "Charge Only" to "MTP", "File Transfer" or "Software Installation" mode.
  2. If presented, click
    Run VZW_Software_upgrade_assistant.exe
     then skip to step 4.
    If the AutoPlay pop up window is not available, open Windows Explorer (press
    Windows+E
     (windows key logo+
    E
    )
    keys
    ) then click
    CD Drive: Verizon Mobile
    .
    If the software doesn't download from your device after plugging into your computer, download directly from LG's website.
  3. If downloading from LG's website, select 'Run' to load the software directly to the device or tap 'Save' to download the software update to your computer for a later installation.
  4. On the Welcome screen, click
    Next
     to continue.
    SUA Welcome Screen
  5. To continue, review the License Agreement and ensure "I accept the agreement" is selected then click
    Next
    .
    The device drivers are automatically installed upon accepting the terms of the license agreement.
    SUA License Agreement
  6. Click
    Install
    .
  7. Click
    Finish
    .

Macintosh

  1. Ensure the wireless device is powered on then connect it to a compatible computer using the supplied USB cable.
    If the device is not recognized immediately, pull down the notification panel to switch the device mode from "Charge Only" to "MTP", "File Transfer" or "Software Installation" mode.
    If the software doesn't download from your device after plugging into your computer, download directly from LG's website.
  2. If downloading from LG's website, select 'Run' to load the software directly to the device or tap 'Save' to download the software update to your computer for a later installation.
    The downloaded file can be found in the Downloads folder.
  3. Launch the
    Finder
    .
    Launch Finder
  4. From the Macintosh desktop, navigate
    Finder
    Preferences
    .
  5. From the General tab, ensure the following items are selected:
    • Hard disks
    • External disks
    • CDs, DVDs, and iPods
    Select items
  6. Click the
    VZWSoftwareUpgradeAssistant_Install icon
     on the desktop.
    Install Package
  7. Double-click the
    install.pkg icon
    .
    Install Package
  8. If prompted to check for compatibility click
    Continue
    .
    Install Package
  9. From the Software License Agreement screen click
    Continue
    .
    Install Package
  10. To continue installation, click
    Agree
     to the terms of the software license agreement.
    Install Package
  11. From the installation location screen, click
    Install
    .
    If prompted, enter your computer password then click Install Software.
    Install Package
  12. Click
    Continue Installation
    .
    Install Package
  13. When the installation process has completed click
    Restart
    .
    Install Package
  14. Click the
    Software Upgrade Assistant tray icon
     (located at the top-right).
    Click SUA-SRA tray icon to launch Software Upgrade Assistant
  15. Click
    Launch Assistant
    .