Call Forwarding FAQs

With Call Forwarding, you can forward your mobile calls to another phone number, including another mobile phone or a landline phone, like your home or office number.

When Call Forwarding is turned on, your mobile phone won't ring when you receive a call. The call will be sent straight to the phone number that’s receiving your forwarded calls.

Call Forwarding is available on all plans.

If you don't have unlimited minutes, you'll be billed for all forwarded calls according to your plan. You'll be billed just like you would if you answered the call from your mobile phone, even if the calls are forwarded to a landline.

There's no monthly fee for Call Forwarding on most plans.

Note: A fee may apply on certain older plans. If you have a plan that includes long distance, long distance isn't charged on forwarded calls.

You won't be able to set up Call Forwarding if you're outside the Verizon mobile coverage area or traveling internationally.

However, if you set it up before you start roaming, Call Forwarding should continue to work while you're traveling.

The phone number you're forwarding calls to must be:

• An active voice-capable line
• In the US
• 10 digits long (area code must always be included, even if it's a local number)

Calls can't be forwarded to an international number.

No, Call Forwarding won't forward text messages you receive on your mobile phone, only calls.

If you set up Verizon Messages (Message+) on your phone, you'll be able to read your texts and reply to them online.

To turn on Call Forwarding from your mobile phone, call *72 + the 10-digit number that you want to forward your calls to (e.g., *72-908-123-4567).

Get step-by-step instructions on our Turn Call Forwarding on from device page.

Note: To forward only the calls you don't answer on your mobile phone, call *71 + the 10-digit number.

To turn off Call Forwarding from your mobile phone, call *73. You should hear a confirmation tone or message that may sound like a busy signal to let you know Call Forwarding has been turned off.

Get step-by-step instructions on our Turn Call Forwarding off from device page.

No, you can't manage Call Forwarding without using your mobile phone.

If you need immediate assistance, call Customer Service at 800-922-0204.

If callers are receiving a busy tone, you may want to check that the call was forwarded to the correct phone number. Sometimes additional buttons are accidentally pressed while setting up Call Forwarding. If that happens, the number won't be recognized.

Set up Call Forwarding again from your mobile phone by calling *72 plus the forwarding phone number, including the area code (e.g., *72-555-555-5555).

Note: Calls can't be forwarded to international numbers.