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Verizon Internet Gateway - Optimize 5G Signal Strength

2026-10-22 16:05:54.618

Verizon Internet Gateway - Optimize 5G Signal Strength

Here's how to enter Setup Mode and launch the 5G Compass on your Verizon Internet Gateway.
This process is for the following Verizon Internet Gateway devices:
  • WNC-CR200A
  • ASK-NCQ1338
  • ASK-NCQ1338FA
  • ARC-XCI55AX
View the SKU from the label on the bottom of the device.
Repositioning tips:
  • To get a better signal, avoid keeping the device in the basement.
  • Avoid having obstacles near the device, clear any objects near the window that could interfere with getting a signal.
  • Keep the Gateway away from metal obstructions and away from direct sunlight.
  • Keep the Gateway away from other Wi-Fi devices, 2.4GHz computer peripherals, wireless household appliances (including baby monitors, Bluetooth devices, cordless phones, fluorescent lights, microwave ovens, refrigerators, and other industrial equipment) to prevent signal interference or loss.
  1. Open the
    My Verizon app
     .
    If you're already on your smartphone, tap this link to be taken to the My Verizon app
  2. Tap the
    Account tab
    .
  3. Tap the 'Home' or '5G Home' tab (at the top) then navigate:
    Manage 5G Home
    Manage Device
    .
  4. Select
    Want to reposition this Gateway?
     then follow the prompts to reposition the Verizon Internet Gateway.
  5. Press and hold the
    Pair button
     on the back of the Gateway for 10 seconds to enter Setup Mode.
    The LED indicator on the front of the device blinks and will get brighter to indicate the device is in Setup Mode.
    Watch this video for an overview of the 5G Compass tool.