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Verizon Internet Gateway - LED Status Indicators

Here's an overview of the LED indicators for the Internet Gateway.

This content is for the following Internet Gateway models:

ASK-NCQ1338

ASK-NCQ1338FA

ARC-XCI55AX

If you're unsure of the device model, refer to How to Identify Verizon 5G Home Equipment.

Make sure that the power cord is correctly connected to your router and the power supply adapter is correctly connected to a functioning outlet.

LED

Setup Mode

After plugging it in for the first time, the Verizon Internet Gateway (ARC-XCI55AX) should take approximately 8-10 minutes to connect to our network. You may see the light fluctuating between red and white during this time. After 10 minutes the following table indicates the correct status.

You can also manually initiate Setup Mode by holding the WPS button for 5 seconds then release (the LED on the front will blink white 3 times to indicate device is in Setup mode). Setup mode remains in place for approximately 45 minutes. If the Gateway’s LED indicator settles on solid red, repeat setup in a different location in your home or get help in the My Verizon App.

LED Descriptions

The LED indicates the system and connection status, and WPS activity.

A cold SIM is an un-activated SIM card.