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My Verizon App - Manage Call Filter

2026-10-22 14:59:17.689

My Verizon App - Manage Call Filter

Here's how to manage Call Filter using the My Verizon app.
  • Ensure your app is up to date as the following steps apply to the most recent version.
  • The My Verizon app is available for Apple®iPhone® devices running 11.0 or higher.
  • Available settings vary based on user type (e.g., Account Owner, Account Manager, Account Member).
  1. Open the
    My Verizon app
     My Verizon App icon.
  2. Tap the
    Account tab
     (at the bottom).
    If prompted, enter your password, fingerprint or Face ID.
  3. From the 'Devices' section, tap the appropriate mobile number.
    If necessary, tap
    Manage all devices
     then tap
    Manage
     below the appropriate mobile number.
  4. From the 'Settings & Preferences' section, tap
    Manage Call Filter
    .
    May require scrolling down.
  5. Tap the
    Settings tab
    .
  6. Tap the
    Auto-block spam calls by risk level switch
     to turn on Switch on or off Switch off.
    While enabled, you can also manually report numbers.
  7. While enabled, do the following:
    1. Select the types of calls you want to be auto-blocked:
      Selected when a black dot is present.
      • High risk only
        : Potential fraud. Number is usually disguised as private or anonymous.
        Notifications for High risk calls aren't displayed in the call log on your Apple iPhone. For notifications, it's recommended to install the Call Filter app from the Apple App Store.
      • Medium and high risk
        : Potential spam and fraud. Number may be disguised.
        Medium risk calls display as 'May be Junk' on the incoming call.
      • All spam calls
        : Any number that is identified as spam.
    2. Select where you want blocked calls to be sent to:
      • Allow voicemail
        : Call is blocked and sent directly.
      • No ring and no voicemail
        : Call is blocked and not sent to voicemail.
    3. Call Filter notifications.
      For notifications, it's recommended to install the Call Filter app from the Apple App Store (iPhone only). If the Call Filter app isn't already preloaded on an Android device purchased from Verizon, it's not eligible for the Call Filter app. In this case, use My Verizon to manage Call Filter.
    4. Tap
      Save
      .

Report Numbers

  1. Open the
    My Verizon app
     .
  2. Tap the
    Account tab
     (at the bottom).
    If prompted, enter your password, fingerprint or Face ID.
  3. From the 'Devices' section, tap the appropriate mobile number.
    If necessary, tap
    Manage all devices
     then tap
    Manage
     below the appropriate mobile number.
  4. From the 'Settings & Preferences' section, tap
    Manage Call Filter
    .
    May require scrolling down.
  5. Tap the
    Settings tab
    .
  6. Ensure the
    Auto-block spam calls by risk level switch
     is on Switch on.
  7. Tap the
    Recents tab
    .
  8. Tap the appropriate call record.
    Call records may indicate Auto-blocked spam, Suspected spam, Identified not spam, etc.
  9. Tap
    Report caller
    .
    If a call was marked as spam incorrectly, tap
    Not spam
    .
  10. Enter the following info:
    • Call Type (e.g., Telemarketer, Scammer, Donations, etc.)
    • Comment (optional)
  11. Tap
    Report
    .