Session status messages
Session Status
Due to inactivity, your session will end in approximately 2 minutes. Extend your session by clicking OK below. Due to inactivity, your session has expired. Please sign in again to continue.

Session Status

Due to inactivity, your session will end in approximately 2 minutes. Extend your session by clicking OK below.

Due to inactivity, your session has expired. Please sign in again to continue.

Apple iPhone - Restart Device - Preferred Method

Here's how to restart your iPhone if it crashes and resets, freezes or runs slowly.

In rare cases, a restart on your Apple® iPhone® could affect data (e.g., backup in progress, cached data, etc.).

If you hold the Side button (top right edge) and volume buttons for longer than 5 seconds, your iPhone automatically calls emergency services. Visit the Emergency SOS support page for more info.

iPhone without a Home button

iPhones running iOS 13 or higher, may experience a delay before being able to power cycle the device back on after performing the steps below.

Press and hold the

Side button

(top right edge) and either

Volume Button

You may also navigate:

Settings

General

Shut Down

If the device is unresponsive, attempt the alternate method.

When "slide to power off" appears, release buttons.

Slide the

Power switch

right.

Allow several seconds for the device to power off.

With the device powered off, press and hold the

Side button

(top right edge) until the Apple logo appears then release.

If your device won't power back on, partially charge the device then retry.

Have questions on how to power off other phone models? Check out our power off phone troubleshooting page for more info.

iPhone with a Home button