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Software Upgrade Assistant (Orbic) - Software Update

2026-10-22 18:04:53.608

Software Upgrade Assistant (Orbic) - Software Update

Here's how to upgrade the software on your Orbic device if the software update failed.
This helps you update the software on your Orbic device using your computer, in the event an Over-the-Air (OTA) software update fails.
  • The software upgrade process may take up to 30-35 minutes depending on internet speed.
  • Don't disconnect the device from the computer or power off the device until the update completes.
  • You won't be able to use your wireless device during the upgrade process.

Windows

  1. Ensure the Software Upgrade Assistant (SUA) software is installed. Refer to Initial Setup - Software Upgrade Assistant for assistance.
  2. Ensure the wireless device is powered on and connected to a compatible computer using the supplied USB cable then click
    NEXT
    .
    If prompted, disable device lock setting then reconnect the wireless device.
    The Software Upgrade Assistant automatically searches for updates for your device.
    Welcome screen
  3. From the 'Ready to Start?' screen, click
    START UPDATE
     to begin the software upgrade process.
    The software upgrade begins once the software upgrade package is downloaded; a status bar displays the progress of the download and upgrade.
    The most recent software version becomes available on the SUA/SRA tool within a week of a new software update. During this time, the SUA/SRA is unavailable for usage.
    Images may vary depending upon device type.
    Start Update
  4. From the 'Update Successful' screen, click
    Finish
    .
    If the update fails to install, refer to the Software Repair Assistant for further assistance.
    Click Finish

Macintosh

  1. Ensure the Software Upgrade Assistant (SUA) software is installed. Refer to Initial Setup - Software Upgrade Assistant for assistance.
  2. Ensure the wireless device is powered on and connected to a compatible computer using the supplied USB cable then click
    NEXT
    .
    If prompted, disable the device lock setting then reconnect the wireless device.
    The Software Upgrade Assistant automatically searches for updates for your device.
    Welcome screen
  3. From the 'Ready to Start?' screen, click
    START UPDATE
     to begin the software upgrade process.
    The software upgrade begins once the software upgrade package is downloaded; a status bar displays the progress of the download and upgrade.
    The most recent software version becomes available on the SUA/SRA tool within a week of a new software update. During this time, the SUA/SRA is unavailable for usage.
    Images may vary depending upon device type.
    Start Update
  4. From the 'Update Successful' screen, click
    FINISH
    .
    If the update fails to install, refer to the Software Repair Assistant for further assistance.
    Click Finish