Session status messages
Session Status
Due to inactivity, your session will end in approximately 2 minutes. Extend your session by clicking OK below. Due to inactivity, your session has expired. Please sign in again to continue.

One Talk - Enable / Manage Business Directory - Portal / Desk Phone

Here's how to enable, manage, and select desk phones for your One Talk Business Directory.

Refer to the One Talk admin portal simulator for interactive demonstrations.

In order for non-One Talk lines to be added to the directory, they must first be added to the Virtual On-Net Extensions list.

When enabled, the Business Directory feature pushes info to one or multiple desk phones in a chosen group after retrieving it from 2 different sources in the One Talk portal:

User Info section
: From the landing page, click the

Details arrow

in the 'Total lines' section.

Virtual On-Net Extensions user feature section
: From the landing page, navigate:

Manage features

Business Features tab

Virtual On-Net Extensions

Data fields extracted from the above info sources and pushed to the desk phone(s) in the selected Group include Phone Number, First / Last Name and Extension.

The Business Directory is a unidirectional push from the One Talk portal down to the desk phone(s).

The Business Directory is read-only. Manual entries on the desk phone are not allowed.

If the admin disables the feature in the Edit Group screen, all desk phones in the group lose the Business Directory.

Configure for a Single Group

The following steps only need to be performed once for each Group. When Directory Download is enabled for the Group, you can select the desk phone(s) that receive the info from the One Talk Portal.

When a line is moved from one Group to another, the admin must re-enable the Business Directory feature on the line in order for the desk phone to download the new group's Business Directory.

Click

Manage Account

From the Product Tools section, click

One Talk

If necessary, click

View all

To navigate, mouse over each option.

From the 'I want to' section, click

Manage all groups

Click the

Edit icon

next to the desired group.

Select (check)

Enable Directory Download

and

Enable it for this group only

then click

Save

(lower-right).

Click

Home

(breadcrumbs, upper-left).

From the 'I want to' section, click

Manage lines and devices

From the group dropdown list (upper-left), select the group which contains the number you want to enable.

From the phone number list on the Devices tab below the group dropdown, select the appropriate phone number.

From the device page, click the

Enable directory download switch

to turn on Switch on

or off

Configure for Multiple Groups

The following steps only need to be performed once for each Group. When Directory Download is enabled for the Group, you can select the desk phone(s) that receive the info from the One Talk Portal.

When a line is moved from one Group to another, the admin must re-enable the Business Directory feature on the line in order for the desk phone to download the new group's Business Directory.

Click

Manage Account

From the Product Tools section, click

One Talk

If necessary, click

View all

To navigate, mouse over each option.

From the 'I want to' section, click

Manage all groups

Click the

Edit icon

next to the desired group.

Select (check)

Enable Directory Download

and

Enable it for multiple groups

then click

Save

(lower-right).

Click the

Edit icon

next to 'Enable it for multiple groups'.

Select (check) the groups which should have directory download enabled then click

Add

(lower-right).

From the pop-up notification, click

then click

Save

Click

Home

(breadcrumbs, upper-left).

From the 'I want to' section, click

Manage lines and devices

From the group dropdown list (upper-left), select the group which contains the number you want to enable.

From the phone number list on the Devices tab below the group dropdown, select the appropriate phone number.

From the device page, click the

Enable directory download switch

to turn on Switch on

or off

Access Business Directory (Desk Phone)

Once you've enabled directory download and selected the device(s) to receive directory info, the desk phones can receive info from the One Talk portal in three ways:

Automatically
: The desk phone contacts the One Talk portal once every night to check for new info to download and present to the user.

Upon reboot
: The user can reboot the desk phone at any time; when it reboots, it contacts the One Talk portal and retrieves any pending updates in real time.

On-demand
: The user can press or tap

Update

in the Business Directory screen to retrieve any pending updates.

Upon retrieval of info from the One Talk portal, a new Business Directory is created in each of the selected desk phones in the enabled Group. There are two ways to access the Business Directory (the images below are examples from a T46x series desk phone):

First method:

From the main screen, press or tap