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One Talk Portal - View / Manage Call Forward Settings

2026-10-22 21:01:24.602

One Talk Portal - View / Manage Call Forward Settings

Here's how to manage call forward settings from the One Talk web portal.
Refer to the One Talk admin portal simulator for interactive demonstrations.
Call Forward (No Answer / Busy Transfer and Always Call Forward) settings can be controlled on the Desk Phone and One Talk Mobile Client.
  • Overall ring time settings can be controlled on the desk phone.
  • Adjusting ring time settings in conjunction with No Answer Transfer or Busy Transfer on a desk phone changes the amount of time the desk phone rings.
    Example: Adjusting ring time to 3 rings results in a 15-second ring time. This can cause unwanted results for incoming calls to the One Talk phone number when called directly or transferred by an Auto Receptionist or other line type.
    Ring time can't be changed in the mobile app.
  1. Sign in to My Business.
  2. Click
    Manage
     (top of screen).
  3. Mouse over
    Product Portals
     then click
    One Talk
    .
    If necessary, click
    View all
    .
    Click One Talk
  4. From the 'I want to' section, click
    Manage features
    .
  5. Click the
    User Features tab
    .
  6. Click
    Call Forwarding
    .
  7. Do one of the following:
    • To configure Always / Busy / No Answer forwarding:
      1. Select the desired tab:
        • Always
        • Busy
        • No answer
      2. Click the
        Status switch
         next to the preferred line to turn on Switch on or off Switch off.
      3. Do one of the following:
        • To forward calls to Voicemail, select
          Voice mail
          .
        • To forward calls to another number:
          1. Select
            Phone number
            .
          2. Enter the desired target number into the 'Phone number' field.
      4. Click
        Submit
        .
    • To configure Selective forwarding:
      1. Click the
        Selective tab
        .
      2. Click the
        Plus symbol
         Plus icon to the left of the line for which you want to configure forwarding.
      3. Click
        Add new
        .
      4. Select
        Specific numbers
        .
      5. Click
        Select lines from the list
        .
      6. Select (check) the preferred lines.
      7. Click
        Save
        .
      8. Enter the target number into the 'Forward to' field.
      9. Select the Active time (Always or Custom).
        To set a custom schedule, a schedule must first be created in the admin portal.
      10. Click
        Submit
        .