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One Talk Portal - Create New Schedule

2026-10-22 17:10:09.768

One Talk Portal - Create New Schedule

Here's how to define your business schedule via the One Talk portal.
Refer to the One Talk admin portal simulator for interactive demonstrations.
  • Any hours not included in the business schedule default to the configuration for after hours.
  • Holiday schedules can only be created in all day increments and take effect for the entire day(s) scheduled.
  1. Sign in to My Business.
  2. Click
    Manage
    (top of screen).
  3. Mouse over
    Product Portals
     then click
    One Talk
    .
    If necessary, click
    View all
    .
    Click One Talk
  4. From the 'I want to' section, click
    Manage schedules
    .
  5. From the 'Manage Schedules' page, click
    Create Schedule
    .
  6. To update a schedule, follow the on-screen instructions to complete the desired transaction then click
    Submit
    .
    Schedules must be created for the hours you wish the call routing to follow (e.g., route calls via Selective Call Forward from 6 pm to 8 am, etc.).