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Verizon Smart Family - Restart Restrictions After a 911 Call

2026-10-22 14:56:29.112

Verizon Smart Family - Restart Restrictions After a 911 Call

Here's how to restart your Smart Family restrictions if they've been disabled due to a 911 call.
  • When a child device dials 911, existing call restrictions are subsequently disabled and must be reset via the Verizon Smart Family™ app.
  • To perform the steps below, you need to:
    • ensure the Smart Family app is installed on the parent device.
    • sign in using a My Verizon user ID or mobile number that has Account Owner or Manager access privileges.
    • ensure the child device is powered off prior to adding or removing blocks, restrictions, limits, etc.
  2. From the '[Child] called 911...' prompt, tap
    Take action
    .
  3. Tap
    Enable
    .
  4. Tap
    OK
    .
    Previous limits and restrictions on calls are automatically restored.