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How to Perform a Factory Data Reset (Powered Off) - Samsung Galaxy Note9

2026-10-22 19:02:04.049

How to Perform a Factory Data Reset (Powered Off) - Samsung Galaxy Note9

Here's how to factory / hard reset your Galaxy Note9 if the screen freezes or call, app, audio or sync issues occur and the device won't start up.
  • Perform a factory data reset only if necessary as it removes your Google™ account and all data including system data, app data and media.
  • For devices with Android™ Device Protection turned on, it's imperative Google sign-in credentials are known prior to completing a factory reset with the device powered off. If credentials are unknown, do one of the following:
  • If a pattern, PIN, etc. is or has ever been set up on the device, Google account sign-in is required during initial setup.
  1. Ensure the device is powered off.
    If the device is responsive and can be powered on, the preferred reset method should be performed.
  2. Simultaneously press and hold the
    Volume up
     ,
    Bixby
     and
    Power buttons
    .
    Volume Up, Power, and Bixby button
  3. Continue to hold the
    Volume up
     ,
    Bixby
     and
    Power buttons
     until 'Samsung Galaxy Note9' displays on the screen.
  4. Release the buttons once the screen goes blank and the 'Android Recovery' screen appears.
  5. From the 'Android Recovery' screen, select
    Wipe data/factory Reset
    .
    Utilize the Volume buttons to cycle through the available options and the Power button to select.
  6. From the 'Wipe all user data?' prompt, select
    Factory data reset
    .
    Allow several minutes for the reboot process to complete.
    If applicable, set up your device.