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One Talk Mobile App / Native Dialer - Park / Retrieve a Call

2026-10-22 18:06:52.901

One Talk Mobile App / Native Dialer - Park / Retrieve a Call

Here's how to park and retrieve calls via the One Talk Mobile App, Enhanced Dialer or Native Dialer.
  • Native Dialers and Mobile app users won't receive a notification in the app or smartphone when a call is parked to their extension or phone number.
  • Native / Enhanced Dialer and mobile app users can park a call.

Mobile App

Click here for a list of supported devices.
  1. While on a call, tap
    Transfer
    .
    Tap Transfer
  2. Select
    Park Call
     from the dialog box.
    User hears a message stating, "Please dial the number where you want to park your call followed by # or dial # to park the call against your number."
    Select Park Call
  3. Tap the Dialer/Keypad.
  4. Do one of the following:
    • If the app is set to 'App Dialing' under Settings > Call Features, enter the appropriate 10-digit number or the extension number followed by #.
      If the Call-Through option isn't available, App Dialing is the default mode.
      To park against your own number, tap #.
      Parked calls appear in the call list for the number where the call is parked.
    • If the app is set to 'Call-Through' under Settings > Call Features, enter the appropriate 10-digit number or the extension number followed by # then tap
      Park Call
      .
      To park against your own number, leave the field blank.
      Parked calls appear in the call list for the number where the call is parked.
      Enter number to park call
  5. To retrieve a parked call, tap the
    Expand icon
     Expand icon (upper-right) then tap
    Retrieve
    .
    Parked call info is only displayed on the device if the call was parked against that device's number.
    Call list showing parked call
    Tap Retrieve

Native Dialer

  1. While on an active call, start a new call on the smartphone:
    1. For
      Android
       devices, tap
      Add Call
      to start a new call.
      Android native dialer add a call
    2. For iOS devices, tap
      add call
      to start a new call.
  2. Dial
    **25
    .
    User hears a message stating, "Please dial the number where you want to park your call followed by # or dial # to park the call against your number."
  3. Tap the Dialer/Keypad.
  4. Enter the appropriate 10-digit number or the extension number followed by #.
  5. To retrieve a parked call, dial **88 + extension or the 10-digit phone number.