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Software Upgrade / Repair Assistant (Motorola) - Initial Setup

2026-10-22 18:08:23.343

Software Upgrade / Repair Assistant (Motorola) - Initial Setup

Here's how to install the Software Upgrade Assistant on your computer for use with Motorola devices made after 8/20/2013 and prepaid devices.
  • This shows you how to install the Motorola Upgrade Assistant on your PC or Mac if the Over the Air upgrade option on your phone fails.
  • If the update fails to install, refer to the Software Update - Software Upgrade / Repair Assistant for assistance.
  • The most recent phone software is available on the SUA/SRA tool a week after a new software update. During this time, the SUA/SRA is unavailable.
  • Use this information for devices manufactured after 8/20/2013. For older Motorola devices, refer to Initial Setup - Software Upgrade Assistant.
System requirements:
  • Windows 7 and later or Mac OS 10.6 and later versions.
  • Up to 5GB of available computer storage (to store the Update File), USB cable and Internet connection.
Installation can also be completed from the Windows or Macintosh download sites.

Windows®

  1. Turn your phone on, unlock it and connect it to your PC using a USB cable. An AutoPlay pop-up should open automatically on the computer.
    Once connected, if available, ensure the CD-ROM feature is enabled on the device.
    If Autoplay doesn't pop up, the software can be downloaded at www.motorola.com/verizonsoftwareupdatewin.
    1. From the device, swipe down on the status bar (located at the top).
    2. Tap the USB connection entry.
    3. Tap
      Software Installation mode
      .
  2. From the AutoPlay pop up window, click
    Install Verizon Software Upgrade Assistant for Motorola
    .
    If the AutoPlay pop up window is not available, open Windows Explorer then click
    CD Drive Installer
     and double-click the
    setup.exe
     file to launch.
    Once the download process is complete, the Assistant checks for software updates.
  3. Click
    Yes
     to download and install the Software Upgrade Assistant.
    Download
  4. On the Welcome screen, click
    Next
    Setup
  5. To continue, review Terms and Conditions, click
    I accept the agreement
     then click
    Next
    .
    Accept
  6. On the Select Destination Location screen, select the desired location or leave it as is and then click
    Next
    .
    Select
  7. On the Select Additional Tasks screen, click the Create a desktop shortcut checkbox if desired, then click
    Next
    .
    Desktop
  8. On the Ready to Install screen, click
    Install
    .
    Install
  9. When the installation process is complete, click the "Launch Software Upgrade Assistant" checkbox then click
    Finish
    .
    Finish
  10. The Software Update - Software Upgrade / Repair Assistant launches automatically. Follow the instructions to complete the software update.

Macintosh®

  1. Turn your phone on, unlock it and connect it to your PC using a USB cable. An AutoPlay pop-up should open automatically on the computer.
    Once connected, if available, ensure the CD-ROM feature is enabled on the device.
    If Autoplay doesn't pop up, the software can be downloaded at www.motorola.com/verizonsoftwareupdatemac.
    1. From the device, swipe down on the status bar (located at the top).
    2. Tap the USB connection entry.
    3. Tap
      Software Installation mode
      .
  2. From the Installer screen, double-click the
    Install Verizon Wireless...Assistant icon
    .
    Click
  3. Click
    Yes
     to download and install the Software Upgrade Assistant..
    Download
  4. On the Introduction screen, click
    Continue
    .
    Introduction
  5. Review the Terms and Conditions then click
    Continue
    .
    License
  6. On the Installation Type screen, click
    Install
    .
    If a password is setup on the computer, enter the password then click
    Install Software
    .
  7. When the installation process is complete, click
    Close
    .
    Success
  8. The Software Update - Software Upgrade / Repair Assistant launches automatically. Follow the instructions to complete the software update.