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My Verizon app - Android - Device Health Check

2026-10-22 16:07:03.481

My Verizon app - Android - Device Health Check

Here's how to check indoor coverage and identify / fix common issues on your Android device via the My Verizon app.
View this info to identify and fix common issues on your Android device related to the battery, storage, or performance and to check your indoor coverage.

Run Health Check

A check is performed when the Device Health Check is opened.
  1. Open the
    My Verizon app
     .
  2. Tap the
    Account tab
     (at the bottom).
    If prompted, enter your password, fingerprint or Face ID.
  3. From the 'Devices' section, tap the appropriate mobile number.
    If necessary, tap
    Manage all devices
     then tap
    Manage
     below the appropriate mobile number.
  4. From the 'Troubleshoot & Support' section, tap
    Run Health Check
    .
  5. Tap
    Device Health Check
    .
  6. From the 'Your results are in' page, tap any of the following items then follow instructions to make improvements:
    Available options vary depending upon the device.
    Items that can be improved are listed next to an exclamation mark inside a red Action needed icon or black diamond Action needed icon.
    Tap the
    More icon
     More info icon (to the right of the applicable field) to view more info.
    • Battery
    • Performance
    • Connectivity
    • Storage
  7. If necessary, tap
    Run check again
    .
For additional info on the My Verizon app, check out these FAQs.

Manage Automatic Health Check

Device Health Check is set to run automatically by default.
  1. Open the
    My Verizon app
     .
  2. Tap the
    Account tab
     (at the bottom).
    If prompted, enter your password, fingerprint or Face ID.
  3. From the 'Devices' section, tap the appropriate mobile number.
    If necessary, tap
    Manage all devices
     then tap
    Manage
     below the appropriate mobile number.
  4. From the 'Troubleshoot & Support' section, tap
    Run Health Check
    .
  5. Tap
    Device Health Check
    .
  6. From the Overview tab, tap
    Auto health check
    .
  7. Tap the
    Auto run health check switch
    to turn on Switch on or off Switch off.
  8. Tap the
    Dropdown menu
     to configure the following as preferred:
    • Time of auto run
      Tap
      OK
       to set time.
    • Pick a day of the week
  9. Select one of the following:
    Selected when a checkmark is present.
    • Run every week
    • Run every two weeks
  10. Tap
    Cleaning Tasks
     then select the preferred options from the 'Auto tasks', 'Manual tasks' and 'Periodic photo cleanup' sections.
    Available options vary depending upon the device.
    Selected when a checkmark is present.
    • Turn location off
    • Turn brightness to auto
    • Screen Timeout (Set to the default of 60 seconds)
    • Clean cache (Temporary files)
    • Turn Near Field Communication (NFC) off
    • Power Cycle
    • Internal Storage
    • External Storage
    • Apps Draining Battery
    • Duplicate Photos
    • Burst Photos
  11. Tap
    Save
     (at the bottom).
For additional info on the My Verizon app, check out these FAQs.

View Device Health Check History

  1. Open the
    My Verizon app
     .
  2. Tap the
    Account tab
     (at the bottom).
    If prompted, enter your password, fingerprint or Face ID.
  3. From the 'Devices' section, tap the appropriate mobile number.
    If necessary, tap
    Manage all devices
     then tap
    Manage
     below the appropriate mobile number.
  4. From the 'Troubleshoot & Support' section, tap
    Run Health Check
    .
  5. Tap
    Device Health Check
    .
  6. From the 'Your results are in' page, tap the
    History tab
     (at the top).
  7. View the listed results.
    To view the detailed results of each test, tap the
    More icon
     More info icon to the right of the desired result.
For additional info, check out these My Verizon app FAQs.

Check Indoor Coverage

  1. Open the
    My Verizon app
     .
  2. Tap the
    Account tab
     (at the bottom).
    If prompted, enter your password, fingerprint or Face ID.
  3. Tap
    Manage device
     below the appropriate mobile number.
    If necessary, tap
    Manage all devices
     then tap
    Manage Device
     to the right of the appropriate mobile number.
  4. From the 'Information and support' section, tap
    Service check
    .
  5. From the 'Service checks' screen, tap
    Home Coverage
    .
  6. Tap
    Start
    .
  7. Tap the
    Dropdown menu
     then select the following:
    • Floor level
    • Room name
  8. Tap
    Start testing
     then review results.
  9. Select
    Complete testing
     then tap
    Done
    .
For additional info on the My Verizon app, check out these FAQs.