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Session Status
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Session Status

Due to inactivity, your session will end in approximately 2 minutes. Extend your session by clicking OK below.

Due to inactivity, your session has expired. Please sign in again to continue.

My Verizon app - Apple iPhone - Device Health Check

Here's how to use the Device Health Check to identify and fix common issues on your iPhone.

Use the Device Health Check to identify and fix common issues on your Apple® iPhone® related to the battery, performance and connectivity.

Ensure your app is up to date as the following steps apply to the most recent version.

If you're not able to access the My Verizon app, you can also visit the My Verizon website to manage your account.

Open the

My Verizon app

Tap the

Account tab

(at the bottom).

If prompted, enter your password, fingerprint or Face ID.

From the 'Devices' section, tap the appropriate mobile number.

If necessary, tap

Manage all devices

then tap

Manage

below the appropriate mobile number.

From the 'Troubleshoot & Support' section, tap

Run Health Check

If necessary, tap

Device Health Check

From the 'Your results are in' page, tap any of the following items then follow instructions to make improvements:

Available options may vary depending upon device.

Items that can be improved are listed next to an exclamation mark inside a red Action needed icon

or black diamond Action needed icon

Tap the

Next icon

(to the right of the applicable field) to view more info.

Battery Usage

Performance

Connectivity

Media

For additional info, check out these My Verizon app FAQs.