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One Talk Mobile App - Download and Install

2026-10-22 18:11:31.616

One Talk Mobile App - Download and Install

Here's how to install the One Talk mobile app on your Android or iOS device.
  • Activation requires a valid US address for E911 functionality.
  • Wi-Fi Calls always originate in the U.S., even when you're outside of the US.
    • Calls to US numbers are not billed (except for 411 or other premium calls).
    • Calls to international numbers are billed according to the your international long distance plan.
  • A soft reset must be performed on the desk phone when a new endpoint is added to the One Talk MDN.
  1. Download the Verizon One Talk app from the App Store or Google Play™ Store.
    The One Talk app is supported on the following operating systems:
    • iOS 10.3 and above
    • Android™ 8.0 and above
  2. Open the
    One Talk app
    .
    Splash screen displays for a short while.
  3. If presented, tap
    Get Started
     to accept app permissions.
  4. Enter the One Talk number and the preferred name then tap
    Request PIN to be sent by email
    .
    Ensure the user assigned to the line has a valid email address in My Business.
    If an email isn't received the user should engage their IT team to whitelist this email domain: vzwmail@ecrmemail.verizonwireless.com
    Request PIN
  5. Enter the PIN sent via email then tap
    Activate PIN
    .
    If you receive provisioning error (-23) when requesting the PIN, this generally indicates a data connectivity issue. Turn off Wi-Fi and try again. If the issue persists, contact Tech Support.
  6. From 'Setup your Device & Profile' screen, enter the appropriate info then tap
    Next
    :
    • Name
    • Company (Optional)
    • Position (Optional)
    • Device Name
  7. Select the preferred calling mode:
    • App Calling
      : All calls are made and received through the One Talk app. Call quality is reliant on data connectivity and susceptible to congestion.
    • Call Through
      : All calls are made and received through the native device phone number, however callers see and interact with your One Talk number instead. This provides a higher level of audio quality.
      For detailed instructions on setting up this feature, refer to Set Up Call-Through.
    Select calling option
  8. Set up basic Visual Voicemail service:
    1. Tap the
      Menu icon
      .
    2. Tap the
      Voicemail icon
      , which places a call to the voicemail system.
    3. Follow the prompts to finish setting up Voicemail.
    4. When complete, a Voicemail icon displays.
  9. Tap
    Help & Feedback
     for helpful tutorials and to provide feedback to the app developers.