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One Talk - View / Manage Automated Receptionist

2026-10-22 17:10:04.949

One Talk - View / Manage Automated Receptionist

Here's how to view / manage the automated receptionist feature via the My Verizon for Business app.
Refer to the One Talk admin portal simulator for interactive demonstrations.
  • Incoming callers are presented with a greeting and a set of options to choose from (e.g., Press 1 for Sales, etc.) then routed to the selection made. Different options can be made available depending on the Schedule (Business Hours, After Hours, Holiday).
  • The # key is hard set to 'Transfer to Operator' to allow non-HD Voice calls to be routed correctly. When configuring One Talk Automated Receptionist call routing, the 0 key must be changed to a different option other than 'Transfer to Operator' (Example: You want 0 to transfer to an agent in the office. Change this key to 'Transfer without Prompt' and have the recording state "Press 0 for an operator").
The Automated Receptionist can be managed via the One Talk portal or the My Verizon for Business mobile app.

One Talk Web Portal

In order to upload an audio file, it must meet the following criteria:
  • .WAV file type
  • CITT, u-law, or a-law codec
  • 8.000 kHz (sampling rate/frequency)
  • 8-bit mono
  • 2MB or less total size (7 minutes or shorter)
  1. Sign in to My Business.
  2. Click
    Manage Account
    .
  3. From the Product Tools section, click
    One Talk
    .
    If necessary, click
    View all
    .
    To navigate, mouse over each option.
    Click One Talk link
  4. From the 'I want to' section, click
    Manage features
    .
  5. From the Business Features tab, click
    Automated Receptionist
    .
  6. Click the appropriate Automated Receptionist phone number.
    If none are listed, you can purchase an Automated Receptionist.
  7. In the 'Setup Automated Receptionist' section, select
    Upload custom greeting
    .
    Custom greetings can be set on both the 'Business hours' and 'After hours and Holidays' tabs.
  8. Click
    Upload
    .
    If a greeting already exists, click
    Replace Existing
    .
  9. Navigate to the desired location, click the preferred file then click
    Open
    .
  10. Click
    Save
     (upper-right).

My Verizon for Business

  1. Open and sign in to the My Verizon for Business app.
  2. Tap
    One Talk
     on the home screen.
  3. Select the group you want to view or edit then tap the
    right arrow
     Details arrow icon next to Automated Receptionist.
    If there is more than one Automated Receptionist (AR) on the account, select the appropriate AR.
    Select group
  4. After selecting the AR, tap
    Edit details
     at the bottom of the review page.
    Tap Edit details
  5. Adjust the following settings as preferred then tap
    Continue
    :
    • Automated Receptionist Name
    • Caller ID Name
    • Time Zone
    Adjust settings
  6. On the next screen, adjust the following settings then tap
    Continue
    :
    • Business Schedule
    • Greetings
    Set schedule and greeting

Upload Greeting (Android™)

In order to create a custom greeting within the My Verizon for Business app, use
Broadsoft Recorder
 (available in the Play Store) or a similar audio recording app to record your greeting. The resulting audio file must meet the following criteria:
  • .WAV file type
  • CITT, u-law, or a-law codec
  • 8.000 kHz (sampling rate/frequency)
  • 8-bit mono
  • 2MB or less total size (7 minutes or shorter)
  1. Open Broadsoft Recorder to view the Home screen.
  2. Tap the
    Plus icon +
     (upper-right) to create a new recording.
  3. Tap the
    blue Circle icon
     to start recording.
    Start recording
  4. When finished recording, tap the
    Square icon
     to stop then tap the
    Check icon
     (upper-right) to save the file.
  5. Enter a title then tap
    OK
    .
    Enter title
  6. Return to the Greetings section of the My Verizon for Business app (step 6 in 'My Verizon for Business' above).
  7. Select
    Custom
     then tap
    Upload
    .
    After uploading an audio file, 'Upload' is replaced by a 'Change' button.
    Tap Upload
  8. On the next screen, navigate to the folder where your recorded audio file is stored.
    Choose folder for audio file
  9. Select the file you wish to assign for your greeting then tap
    Upload
    .
    Choose audio file

Upload Greeting (iOS)

In order to create a custom greeting within the My Verizon for Business app, use
Broadsoft Recorder
 (available in the App Store) or a similar audio recording app to record your greeting. The resulting audio file must meet the following criteria:
  • .WAV file type
  • CITT, u-law, or a-law codec
  • 8.000 kHz (sampling rate/frequency)
  • 8-bit mono
  • 2MB or less total size (7 minutes or shorter)
  1. Open Broadsoft Recorder to view the Home screen.
  2. Tap the
    Plus icon +
     (upper-right) to create a new recording.
  3. Tap the
    blue Circle icon
     to start recording.
    Start recording
  4. When finished recording, tap the
    Square icon
     to stop then tap
    Done
     (upper-right) to save the file.
  5. Enter a title then tap
    OK
    .
    Enter title
  6. Tap
    Save to Files
    .
    Save to Files
  7. A new window opens offering locations to which you can save the file. The recommended location to save files for use with the My Verizon for Business app is iCloud Drive.
    Choose location
  8. Tap
    Add
     (upper-right).
  9. Return to the Greetings section of the My Verizon for Business app (step 6 in 'My Verizon for Business' above).
  10. Select
    Custom
     then tap
    Upload
    .
    After uploading an audio file, 'Upload' is replaced by a 'Change' button.
    Tap Upload
  11. On the next screen, tap
    Browse
    .
    Tap Browse
  12. Navigate to the location where your recorded audio file is stored then select the desired file.
    Select audio file
  13. Tap
    Upload
     (lower-right).

Call Routing

  1. From the One Talk screen in the My Verizon for Business app, scroll to the 'Call Routing Setup' section.
    Scroll to Call Routing Setup
  2. Tap each number on the screen to assign that key to a function.
    Tap numbers to assign a function
  3. Tap an option to assign that function to the key you pressed in the previous step (e.g., Transfer With Prompt, Extension Dialing, etc.) then tap
    Done
    .
    Assign a function