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Reset the Password for the Verizon Website

2026-10-22 14:57:02.561

Reset the Password for the Verizon Website

If you can't remember your My Verizon sign-in info or your account has been locked, view this.
If you can't remember your My Verizon username/password, are having trouble signing in or your account has been locked, this info helps.
Resetting the password on one of these sites resets the password for the following Verizon wireless online portals: My Verizon, Push to Talk, Verizon Cloud, etc.
  1. From the computer, navigate to the Verizon website (www.verizon.com).
  2. Click
    Sign in
     (upper-right).
  3. Click
    My Account
     then click
    Forgot your info?
    .
  4. Enter the 10-digit mobile number then click
    Continue
    .
  5. Enter the 5-digit billing ZIP code then click
    Continue
    .
  6. Select how you want to authorize the request to change the password then click
    Send
    :
    Depending on your device and your email address, your options may vary. The remaining steps to complete the password reset depend on the option chosen.
    • Device
      If a push notification or text message is sent to your device, follow the prompts to authorize the password reset and then create a new password.
    • Email
      If an email is sent, click the link in the email to authorize the password reset and follow the prompts to create a new password.
    • US Mail
      If you choose to have a letter sent to the billing address, follow the instructions in the letter to complete the password reset.
  7. Click
    OK
    .
    When creating a new password, please note that the password must meet the following requirements:
    • 8-20 characters
    • 1 letter
    • 1 number
    • Not easy to guess