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Software Upgrade Assistant (Samsung) - Initial Setup

Here's how to install the Samsung Upgrade Assistant on your computer/PC or Mac.

This shows you how to install the Samsung Upgrade Assistant on your computer to use if the Over the Air software upgrade fails.

If the update fails to install, please refer to the Software Repair Assistant for further assistance.

Ensure the following system requirements are met prior to installation of the Software Upgrade Assistant (SUA):

Windows® XP (SP1, SP2 or SP3), Windows Vista, Windows 7, Windows 8, Windows 10, MAC® OS 10.6 and later versions.

The Macintosh version of the Software Update Assistant is supported for most Samsung Smartphones and tablets.

PIII 1000 MHz CPU or higher

512 MB of RAM or more

At least 3 GB of available hard drive space

VGA 1024x768 or higher

USB cable

High-speed internet connection

The most recent software version becomes available on the SUA/SRA tool within a week of a new software update. During this time, the SUA/SRA may be unavailable.

Windows

Ensure the wireless device is powered on then connect it to a compatible computer using the supplied USB cable.

Once connected via USB cable, an Autoplay pop up should open automatically on the computer.

If the device is not recognized immediately, pull down the notification panel on the phone to switch the device mode from 'Charge Only' to 'File Transfer' or 'Software Installation' mode.

For those devices without the 'File Transfer' option (e.g., Galaxy S7, etc.), tap 'Connected for charging: touch for other USB options' then tap 'Transferring Media Files'.

If the software doesn't download from your device after plugging into your computer, download from Samsung's website then click

Open

From the AutoPlay pop up window, click

Verizon_EUT_Installer.zip

If the AutoPlay pop up window is not available:

For Windows XP and 7, right-click on the

Start menu icon

then click

Open Windows Explorer

. Click on the computer name then click

CD Drive: Verizon Mobile

For Windows 8 and 10, right-click on the

Start menu icon

then click

File Explorer

. Look under 'Devices and drives' and click

CD Drive: Verizon Mobile

When prompted that Software is available for your device, click

Yes/Install now

If prompted with 'User Account Control' screen(s), click

Yes

to continue.

From the Welcome screen click

Browse to the desired installation destination then click

The installation process begins.

When the installation complete, click

Finish

If needed, click the

Software Upgrade Assistant tray icon

to launch the Software Upgrade Assistant.

If the SUA tray icon isn't visible in the system tray, click the

Show hidden icons arrow

located in the system tray to reveal additional program icons.

Macintosh

Ensure the wireless device is powered on then connect it to a compatible computer using the supplied USB cable.

If the device is not recognized immediately, pull down the notification panel on the phone to switch the device mode from "Charge Only" to "File Transfer" or "Software Installation" mode.

If the software doesn't download from your device after plugging into your computer, download from Samsung's website.

From the Macintosh desktop, navigate

Finder

Preferences