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Unlock a Gmail ™ Account

2026-10-22 16:04:06.326

Unlock a Gmail™ Account

Here's how to unlock your Gmail Account if you don't know your username or password.
  • When too many unsuccessful attempts to sign in to a Gmail account are made:
    • Google may consider the account as being attacked or about to be compromised.
    • Users may not be able to send mail using their email client.
  • To fix the problem, or if the username or password is forgotten, Google suggests unlocking the CAPTCHA.
    • It may take Google from 3-5 days to send user name/password information to a recovery email address.

I Don't Know My Password

  1. Launch an Internet browser then navigate to the Gmail website.
  2. Click
    Need Help?
    .
  3. Click
    I don't know my password
    .
  4. Enter the Google username or Gmail address then click
    Continue
    .
  5. Enter the characters as seen on the screen then click
    Continue
    .
  6. Enter the answer to the security question then click
    Continue
    .
    If the security answer is not remembered:
    1. Click
      Get a password reset link at my recovery email
      .
    2. Click
      Continue
      .
    If the security question was answered:
    1. Enter a new password.
    2. Re-enter the new password.
    3. Click
      Reset password
      .

I Don't Know My Username

  1. Launch an Internet browser then navigate to the Gmail website.
  2. Click
    Need Help?
    .
  3. Click
    I don't know my username
    .
  4. Ensure
    I don't know my username
     is clicked then click
    Continue
    .
  5. Enter the appropriate information in the fields then click
    Submit
    .
    • First name
    • Last name
  6. Click the
    I'm not a robot
     check box.
  7. Enter the text in the image seen on the screen the click
    Verify
    .
  8. Click
    Submit
    .

I'm Having Other Problems Signing In

  1. Launch an Internet browser then navigate to the Gmail website.
  2. Click
    Need Help?
    .
  3. Click
    I'm having other problems signing in
    .
  4. Enter the Google username or Gmail address then click
    Continue
    .
  5. Enter the characters as seen on the screen then click
    Continue
    .
  6. Click the appropriate issue then follow the on-screen instructions.
    • I forgot my password
    • I think someone else is using my account
    • I forgot my username
    • I know my username and password, but can't sign in
    • I can't reset my password via SMS
    • I use a Google Apps account
    • I'm having trouble with 2-step verification